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 Post subject: Dealing with IBM support (Refurbished T61 bought via IBM)
PostPosted: Mon Apr 23, 2012 8:27 pm 
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Joined: Tue Apr 13, 2010 5:12 pm
Posts: 211
Location: Seattle, WA
Hello,

I recently picked up an IBM refurbished T61 (through IBM, not Lenovo). Ordinarily, a 14" widescreen T61 wouldn't be worth stopping for, but this one had sufficient specs for my needs and a free 1-year warranty extension (as opposed to the usual 3 months) for a price that was too good to resist.

Long story short, I got the machine last week, and I've got two problems: 1) the cooling fan is dying. I don't want to return the machine, because I really do want it--do you know if IBM will just send me the fan assembly to swap myself, or will I have to remit it for service? 2) When I enter the serial number in on IBM's site, it only shows the original (expired) warranty...is this usual for IBM refurb machines?

Thanks all.

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HP EliteBook 8460w


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 Post subject: Re: Dealing with IBM support (Refurbished T61 bought via IBM)
PostPosted: Mon Apr 23, 2012 9:46 pm 
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Senior ThinkPadder
Senior ThinkPadder

Joined: Sun Feb 25, 2007 11:28 am
Posts: 10759
Location: Albrightsville, Pennsylvania
The last I've heard is that they'll just replace the entire laptop...and they most certainly won't send you a fan...

Good luck.

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...Knowledge is a deadly friend when no one sets the rules...(King Crimson)

Cheers,

George (your friendly FlexView farmer)

Collecting SSDI: A31p, X24,

Abused daily: T43pSFL, R60F, X60T

On the way out/for sale: R60, R61, T43p, T60, T61, T61p, T410, X61, Z61m Ti


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 Post subject: Re: Dealing with IBM support (Refurbished T61 bought via IBM)
PostPosted: Sun Apr 29, 2012 1:56 am 
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Joined: Tue Apr 13, 2010 5:12 pm
Posts: 211
Location: Seattle, WA
Thanks for the input, George.

It's on its way back to NC...

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HP EliteBook 8460w


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