K. Eng wrote:jjames55 wrote:At least in Denmark they (ibm/lenovo) are aware of the problem with the graphics chips comming loose, and have been quoted in the media saying they are trying to find a solution - also for the machines out of warranty - (most t4x in denmark have been sold with 3 year carry-in warranty).
Biggest problem is the turn around time for warranty repair is over 3 weeks because of the lack of new systemboards - the have had to produce new boards to meet the demand(!)...
Can you give us a link to an article or other news source? My T40 had a total of 3 system board failures in 3 years, and I believe the video chip was the problem each time.
Ok here's a link i found (in danish)
http://musiknu.dk/shownews.php?id=61387
A quick translation below (excuse the grammar). it sums up to if lenovo puts their money where their mouth is we at least have no problem here in denmark
Best Regards,
Jesper James
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Topic: If you hold your thinkpad in one hand you risk it going to the shop for several weeks
"There is a tension building in the casing when you hold your thinkpad in one hand that makes the graphics chip risk to go loose from the main board" Says product manager Rene Vinord from Lenovo Nordic .
The two models T40 and T41 are not for sale any more, but a lot of them are covered by the up to three years warranty from the time of sale. The owners so unlucky to not be covered by warranty anymore, can by contacting Lenovo get a destroyed machine reparied without further cost.
"What we are working on now, is a solution to how we can introduce some sort of coverage for this problem in the future" says Rene Vinord from Lenovo about the customers that risk to have a black screen in a couple of years when the last warranties expire. Lenovo does already offer free servicing to the customers that have sufferd from the 'one-hand' black screen.
When the graphics chip come loose the connection to the screen goes. But there is now a waiting time of about three weeks to get parts home for the broken thinkpads. As it is former models, the parts stock is not so great. The system boards needs to be produced again to counter the eventual further reclamations.
How many thinkpads we are talking about, technical chief Rene Vinord does not know, but says:
"We have maybe five calls a week in denmark about this issue", it is a problem for the customer but he reckons the problem will lessen (we are about 6mil people in DK)
Fewer system boards will risk to fail as they are replaced. Lenovo says to counter problems in the future the producer of the boards has been changed.
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