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Then contact Bill with a Private Message
R shipping sticky (was Lenovo Order Status Error/Problem)
R shipping sticky (was Lenovo Order Status Error/Problem)
I ordered a new R61 online at the beginning of June. During check out it estimated a mid-June ship date. The next day, when I check status online I got a ship date of 30 Aug 07!! I emailed lenovo to ask (at the email listed in my order confirmation) and it took 5 days for a reply. Meanwhile I called (26 min on hold) and never spoke to anyone. Tried the EPP number and after 7 min got someone who told me they have a system wide "computer error" (I hope they don't use Thinkpads!) that shows incorrect ship dates. He told me again, mid-June shipping. H
Has anyone had a similar experience? Is anyone getting shipping dates? This is my first purchase since the lenovo transfer is complete and it does not encourage me about dealing with Lenovo.
Has anyone had a similar experience? Is anyone getting shipping dates? This is my first purchase since the lenovo transfer is complete and it does not encourage me about dealing with Lenovo.
Current:
T43 2668-4DU - 1.86 PM750 | 14" SXGA+ x300 | 1GB | 100GB-7200(UG) | CDRW/DVD | Intel BG
T30 2366-61U - 1.3 P4M | 14" XGA R7500 | 512MB | 20GB | CDRW
T43 2668-4DU - 1.86 PM750 | 14" SXGA+ x300 | 1GB | 100GB-7200(UG) | CDRW/DVD | Intel BG
T30 2366-61U - 1.3 P4M | 14" XGA R7500 | 512MB | 20GB | CDRW
I ordered a R61 on 5/21 (right during the infamous "bezel incident"), so my estimated shipping dates were kind of haphazard.
Initially, I had a 7/6 date, which was promptly changed to 6/26 when the day came. Then my order was rebooked and the estimated date jumped to 8/9!!
However, my laptop was shipped yesterday from China!
I'm crossing my fingers that nothing happens during the way...
Pablo B.
Initially, I had a 7/6 date, which was promptly changed to 6/26 when the day came. Then my order was rebooked and the estimated date jumped to 8/9!!
However, my laptop was shipped yesterday from China!
I'm crossing my fingers that nothing happens during the way...
Pablo B.
Success! In part. The online status shows my R61 was "shipped" on 6/23. The UPS status shows "expedited shipping" and an Export Scan on 6/25.
While I am just happy its on the way, this isn't like my experience ordering a T30, T41, T42, and T43. If it had been Dell or HP I was ordering, I'd have canceled. Lucky for Lenovo, I really want a Thinkpad (and discount)! This doesn't seem like a good way to operate a business.
Always look on the bright side, I guess.
While I am just happy its on the way, this isn't like my experience ordering a T30, T41, T42, and T43. If it had been Dell or HP I was ordering, I'd have canceled. Lucky for Lenovo, I really want a Thinkpad (and discount)! This doesn't seem like a good way to operate a business.
Always look on the bright side, I guess.
Current:
T43 2668-4DU - 1.86 PM750 | 14" SXGA+ x300 | 1GB | 100GB-7200(UG) | CDRW/DVD | Intel BG
T30 2366-61U - 1.3 P4M | 14" XGA R7500 | 512MB | 20GB | CDRW
T43 2668-4DU - 1.86 PM750 | 14" SXGA+ x300 | 1GB | 100GB-7200(UG) | CDRW/DVD | Intel BG
T30 2366-61U - 1.3 P4M | 14" XGA R7500 | 512MB | 20GB | CDRW
be aware that the package has be signed for if you're using expedited shipping.jd2020 wrote:Success! In part. The online status shows my R61 was "shipped" on 6/23. The UPS status shows "expedited shipping" and an Export Scan on 6/25.
While I am just happy its on the way, this isn't like my experience ordering a T30, T41, T42, and T43. If it had been Dell or HP I was ordering, I'd have canceled. Lucky for Lenovo, I really want a Thinkpad (and discount)! This doesn't seem like a good way to operate a business.
Always look on the bright side, I guess.
My laptops: T22('01), T40('03), R61(sweet)
I read in another post that Lenovo offered one of three items as compensation for delayed shipping of T61's in June.
http://forum.thinkpads.com/viewtopic.php?p=298333
http://forum.thinkpads.com/viewtopic.ph ... ase#298322
So I emailed Lenovo web sales about these offers and here is the response I got. Other affected buyers might try the same. I have not yet heard anything else, but will keep you advised.
http://forum.thinkpads.com/viewtopic.php?p=298333
http://forum.thinkpads.com/viewtopic.ph ... ase#298322
So I emailed Lenovo web sales about these offers and here is the response I got. Other affected buyers might try the same. I have not yet heard anything else, but will keep you advised.
---------- Forwarded message ----------
From: websales < websales@ca.lenovo.com>
Date: Jul 5, 2007 12:45 PM
Subject: Lenovo's Reply
To: <me>
Dear JD2020,
Thank you for contacting Lenovo, the makers of ThinkPad and ThinkCentre products!
We apologize about your frustration with the shipping time of your system.
We have sent your note to our critical team to attempt to have this free gift shipped out to you.
We thank you for your understanding and patients.
If you have further questions or concerns, please feel free to contact us at 1-866-42-THINK (84465) option number 2,
We will be happy to assist at that time.
Once again thank you for contacting Lenovo.
***Please reply to this e-mail for further assistance.***
Sincerely,
Lenovo Websales Team
www.lenovo.com/think/us
Need accessories for your Lenovo Purchase? Visit our accessories webpage for great deals: http://www.pc.ibm.com/us/accessories/index.html
Current:
T43 2668-4DU - 1.86 PM750 | 14" SXGA+ x300 | 1GB | 100GB-7200(UG) | CDRW/DVD | Intel BG
T30 2366-61U - 1.3 P4M | 14" XGA R7500 | 512MB | 20GB | CDRW
T43 2668-4DU - 1.86 PM750 | 14" SXGA+ x300 | 1GB | 100GB-7200(UG) | CDRW/DVD | Intel BG
T30 2366-61U - 1.3 P4M | 14" XGA R7500 | 512MB | 20GB | CDRW
From: "AskUs" <askus@ca.lenovo.com>
Subject: Re: Order Receipt Number is XXXXXXXXXXXXXXXXXX
To: <glewish@rogers.com>
Date: Mon, 30 Jul 2007 16:38:56 -0400
Thank you for contacting Lenovo, the makers of ThinkPad
and ThinkCentre products.
The system that you have ordered is not in stock,
it will be 3-4 weeks for delivery.
<snip>
Ordered July 24th, think I can expect my R61 by August 14th?
Subject: Re: Order Receipt Number is XXXXXXXXXXXXXXXXXX
To: <glewish@rogers.com>
Date: Mon, 30 Jul 2007 16:38:56 -0400
Thank you for contacting Lenovo, the makers of ThinkPad
and ThinkCentre products.
The system that you have ordered is not in stock,
it will be 3-4 weeks for delivery.
<snip>
Ordered July 24th, think I can expect my R61 by August 14th?
Shipped today...
---------------------
Thank you for purchasing from Lenovo.
Please note that web order 185295219901 has been released for shipment.
There is one item:
Part Number: 00000773811U
Description: ThinkPad R61
Your estimated time of arrival is 2-3 business days.
Thank you very much for choosing Lenovo.
Please do not reply to this note. It was sent from an automated mail
server.
---------------------
Thank you for purchasing from Lenovo.
Please note that web order 185295219901 has been released for shipment.
There is one item:
Part Number: 00000773811U
Description: ThinkPad R61
Your estimated time of arrival is 2-3 business days.
Thank you very much for choosing Lenovo.
Please do not reply to this note. It was sent from an automated mail
server.
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