i assume he is working with win7..
assuming there is nothing you can't easily replace on this new thinkpad, what I would do is run the restore app to get it back to a factory preload condition..
then start carefully applying the windows updates in order of thoes that are most important..
it might be that one particular update is screwing things up.. and doing it that way should pinpoint the culprit..
for me, i an not a fan of windows update since it seems to want to run, even when it is set NOT to run, and the last time it did run on a desktop it destroyed everything i had on that computer and none of the automatic backups i had would restore the system..
Thanks Bill for your suggestion !
Yes, Win 7 Home Prem is preloaded on my lenovo E 530.
I did restart to factory setting by pressing "enter" when the system starts and it took me to few options and one was factory setting (don't remember exact description !)
then I again went to win update section and it suggested about 46 updates and 2 optional...and it installed everything except two updates...and says I need to restart the computer....it is at this stage when I restart....the computer installs about 15% update while shutting down and when it restarts....after 15% installation...says "reverting"..pl do not turn off computer... do you suggest before I restart the sys i should delete those two failed update...how do I know which update is "most important" ..