As this was the only post I found having to do with FedEx, here's a bump to this old thread...
I buy a parts/as-is T23 from an eBay seller. The pictures in the auction show a normal system (lid open with screen and keyboard visible and another picture of the bottom showing a missing battery). $77 for the laptop and $20 for shipping (yeah, kinda high but not too bad). 11 days later, the package arrives...
I have an infrared detector along the walkway to my front door. It triggers an X10 controller inside the house so I know when someone is coming up to the door. It's a Tuesday morning and I'm at home working in the front bedroom. I hear the "click" of the X10, but nobody knocks on the door or rings the doorbell. I go to the door, open it up and I see a briskly-walking FedEx driver already halfway back to his truck. I look at the door and see a "call tag". I look back at the driver and he's already inside the truck driving off. Then I turn and look on my porch and see this box:
I immediately get the feeling that he did NOT want to speak to or see anyone when he dropped off the package. This is what was inside:
What used to be a good 2647-4NU
This has been the only time (so far, knock on wood) that I've had a problem with FedEx. I've used them several times to ship eBay sales and have received many packages over the years. I quickly contact the seller, take many pictures and set up a web site so I can document everything. Four days later, after I arranged it, FedEx comes by to pick up the package. I wanted to be home when they picked it up so I could ask a few questions. That morning my daughter had to go to the doctor so I left the box on the porch with a note asking that the driver contact me on my cell phone when he came by. I get back home two hours later and the package is gone, my note (which was taped to the box) left on the porch and a pickup tag on my door. Needless to say, I did NOT get any phone call.
Finally after 6 weeks, multiple calls to FedEx claims, multiple e-mails to the eBay seller (and only rarely any response from him), I get a check from FedEx for $87.79. This appears to be the $77 for the eBay auction price plus the actual shipping cost that FedEx charged the seller. So I'm now out $11.21.
Two lessons learned:
1) Don't buy from eBay sellers who grossly over-inflate the shipping charge in case you need to file a damage claim
. I normally heed this advice myself but as my bid price was fairly low, I decided it was worth it. Having USPS, FedEx and UPS shipping accounts helps to know what the real price is.
2) Don't piss off the seller because you need him/her to file any compensation waiver
. From my understanding, all shipping services have the implied contract with the shipper, not the recipient. It doesn't matter to them that YOU
, as the eBay buyer, actually paid for the shipment. Any settlement check will be held up until a waiver is filed by the shipper.