I'm half 'n half with you on this.
We already have a demonstrated need for perhaps no more than a dozen questions.
The need and the information is in the "old" forum.
While part of the value in what happens in a forum is the interaction and individual responses, another part is the actual information.
I think we can identify the questions that can go into a FAQ section and create a section that would be applicable to a majority of models. Then we could have FAQ pages or threads within each model line.
If this really was a new forum, then the "self-organizing" approach that you have suggested makes lots of sense. But we this is not really a new forum and we have some experience and a base of knowledge to bring to bear.
A web page targeted to "New ThinkPad User"s with FAQs and links into the forum. This provides a read-only delivery of relatively time-stable information. The links into the forum would be for capturing responses.
This web page should also have some information about ThinkPads.com
Another web page "Getting the Most from the Forum" with the information I put into the that thread I started.
- Posting in the correct forum (and how to know which *is* the correct one)
- Topic should be indicative of what you need
- Include Model number, configuration, o/s
- Include steps already taken
Then on an ongoing basis we can do as you have suggested.
Deb Suran wrote:
On our forum we wait until there is a demonstrated need before adding a new sub-forum. When we see there are enough existing discussions on a topic, we open a new forum and move the existing discussions there. Voila, populated forum.
But here, I would have one more suggestion. When we move the old posts, we put a condensed version - just a synopsis - as the first post in the thread. Often the solution will be in the last post in what could be a lengthy thread. We can make that available at the beginning of the thread. Anyone who wants to read through all the older posts can still do this to get all the nuances.