Your best bet to get factory-qualified service would be to call Lenovo and ask if they could do it. Of course it will probably cost some $$$$
ref: http://www-307.ibm.com/pc/support/site. ... MIGR-44986
Replacing the palmrest/keyboard bezel is not too hard to do if you have the right tools (small screwdrivers, good eyesight, steady hands and good organizational skills). There's the Hardware Maintenance Manual to help guide you through the steps needed to do the job:http://www-307.ibm.com/pc/support/site. ... MIGR-62866
As far as cloning your hard drive.... It seems most people around here like to use Acronis True Image. The latest version is here:http://www.acronis.com/homecomputing/pr ... index.html
As long as you are simply copying your OS and installed programs onto a larger drive and will be using it in the same X60s, then there should be no problems. The only thing I can think of which could happen would be if you have a retail version of XP on your drive (i.e., not a factory-supplied copy). Windows may
detect that the hardware is slightly different and ask you to re-activate it. That's usually just a call into MS telling that you are upgrading to a larger drive and they should not have any problems giving you an activation code. There will be no BIOS issues. What you have been told by others about your X60s programs not working on another machine
is mostly true. Windows looks at the hardware on each boot and determines if there's been any major changes since the last boot. If there is, then it assumes it's running on a different computer and may, 1) ask you to re-activate or, 2) issue a "Blue Screen Of Death" (BSOD) because the installed software on the disk drive does not, or cannot, support the hardware in the computer.
However, before you decide on the program to use, the one thing you should consider is what kind of hardware you will be using to copy/backup to. If you have an Ultrabase for the X60s, then you could use an Ultrabay Hard Drive adapter to mount the backup drive. The problem then becomes, "how to you start/run the cloning program?". You either have to start it from Windows or use a boot disk (floppy, CD or USB flash drive). That means you'll have to have a USB floppy or CDROM drive. The other method would be to connect an external disk drive to the laptop's USB port. The cloning program would then start from Windows or if you have the Ultrabase, from a CDROM drive. What I'm basically trying to point out is be sure that whatever cloning program you buy/download/use, it can support whatever hardware configuration you have (or need to get).