thinkpads.com Support Community Forum Index Bill Morrow's thinkpads.com Open Forum - The Original Thinkpad Support Forum
Follow ThinkpadsForum on Twitter
 Support this forum, shop at newmodeus.com
 Support the forum, shop at newmodeus.com
 The thinkpads support forum is now hosting legacy model ThinkPad driver and driver updates..
A link is provided in the MENUBAR just above for registered forum members only..

If you so wish:
Donate using PayPal

It is currently Thu Oct 23, 2014 12:08 am

All times are UTC - 5 hours




Post new topic Reply to topic  [ 25 posts ] 
Author Message
PostPosted: Tue Apr 12, 2011 10:35 am 
Offline

Joined: Mon Dec 11, 2006 4:45 pm
Posts: 46
Location: West Lafayette, IN
Background Info:

Performed a clean install of Windows 7 Pro to SSD (ordered system with standard HDD because I already had the solid state drive)
Installed in native UEFI mode with GPT partition to provide the fastest post and boot time.
Installed Windows SP1
Downloaded and installed latest T420 drivers and software from Lenovo.
Installed ThinkVantage System Update to make sure I didn't miss anything important (there are a few things I choose not to install).

Everything works EXCEPT the fingerprint reader. When I try to enroll, I get the following error message:
Code:
E7210005 Cannot enroll user.
E7210005 Cannot update passport.
E7210005 Cannot find fingerprint sensor device.


The driver is installed and reports that the fingerprint sensor is working. I've tried installing/uninstalling/repairing/reinstalling the drivers and fingerprint software in any number of combinations, but nothing has succeeded in making the fingerprint sensor work.

It's not a hardware problem, because I put in the original hard drive, booted the system, and it works without any issues, so I know it's a software thing. I'm sure I'm just missing some kind of additional interface driver that is needed for the fingerprint scanner to work, but I can't find it. I've looked through the SWTOOLS folder on the original hard drive, and have installed a few extras from there, but nothing works.

Anybody have any ideas of what is required to get this working?

_________________
T420 (4177-CTO): i7-2620M, 14" HD+, 8 GB RAM, 256GB Crucial M4 SSD, nVidia Optimus, Intel 6250+WiMax, BT, Finger, Win7 Pro 64


Last edited by s1148625 on Tue Apr 12, 2011 4:21 pm, edited 1 time in total.

Top
 Profile  
 
PostPosted: Tue Apr 12, 2011 10:55 am 
Offline
ThinkPadder
ThinkPadder

Joined: Tue Oct 27, 2009 8:03 am
Posts: 1352
Location: Toronto
Why not just extract the preload from the Q:\...\cdrivebackup.wim to the SSD?

_________________
Please take a minute to complete my battery life survey. Thanks!


Top
 Profile  
 
PostPosted: Tue Apr 12, 2011 11:04 am 
Offline

Joined: Mon Dec 11, 2006 4:45 pm
Posts: 46
Location: West Lafayette, IN
I couldn't find a way to restore the preload to a GPT partition for a native UEFI install.

_________________
T420 (4177-CTO): i7-2620M, 14" HD+, 8 GB RAM, 256GB Crucial M4 SSD, nVidia Optimus, Intel 6250+WiMax, BT, Finger, Win7 Pro 64


Top
 Profile  
 
PostPosted: Tue Apr 12, 2011 11:10 am 
Offline
ThinkPadder
ThinkPadder

Joined: Tue Oct 27, 2009 8:03 am
Posts: 1352
Location: Toronto
You could extract the cdrivebackup.wim using 7zip directly onto the partition. Should work...

_________________
Please take a minute to complete my battery life survey. Thanks!


Top
 Profile  
 
PostPosted: Tue Apr 12, 2011 11:13 am 
Offline

Joined: Mon Dec 11, 2006 4:45 pm
Posts: 46
Location: West Lafayette, IN
I think there is something up with the factory image. I tried a straight image directly to my SSD, but then after doing an Anytime Upgrade to Win7 Pro, SP1 failed to install with an error message for which there is no solution. So, in the 8 hours I spent futzing with it, I came to the conclusion that the original factor image was dead to me and I needed to find a way to get the fingerprint reader working on a clean install.

_________________
T420 (4177-CTO): i7-2620M, 14" HD+, 8 GB RAM, 256GB Crucial M4 SSD, nVidia Optimus, Intel 6250+WiMax, BT, Finger, Win7 Pro 64


Top
 Profile  
 
PostPosted: Tue Apr 12, 2011 11:25 am 
Offline
ThinkPadder
ThinkPadder

Joined: Tue Oct 27, 2009 8:03 am
Posts: 1352
Location: Toronto
Straight images have their issues especially when going to different sized disks.

Extracting the WIM has always worked for me regardless of whether it was a factory image or from an actual retail disk (alternative way of installing a WIM based Windows).

_________________
Please take a minute to complete my battery life survey. Thanks!


Top
 Profile  
 
PostPosted: Tue Apr 12, 2011 12:08 pm 
Offline

Joined: Tue Nov 11, 2008 10:24 pm
Posts: 46
Location: Durham, NC
I ran into the exact same problem a few weeks ago when I finally moved to Windows 7 on my T510. If you google the error code e7210005 you will see that we are not alone. After plowing through threads from various forums, I found out there are at least two ways to get this right:

1) The easier way is to not use the ThinkVantage Fingerprint software and let Windows 7 manage your fingerprints. To do this, simply uninstall ThinkVantage Fingerprint, reboot, then go to Control Panel -> Hardware and Sound -> Biometric devices and proceed from there. If this doesn't work, then try to uninstall the Biometric Devices from Device Manager, reboot, then have Windows update the driver automatically.

2) Another way that I tried and worked (I read about this on a Chinese forum) is to use the ThinkVantage Fingerprint software for Windows Vista instead of the one for Windows 7. To do this, you want to first uninstall both the existing ThinkVantage Fingerprint software and the Biometric Devices from Device Manager. After this, download and install the fingerprint software for Windows Vista.

_________________
T510 4313-CTO, T60 2007-W63, X60s 1702-58U, X40 2372-W96


Top
 Profile  
 
PostPosted: Tue Apr 12, 2011 6:08 pm 
Offline

Joined: Mon Dec 11, 2006 4:45 pm
Posts: 46
Location: West Lafayette, IN
Quote:
1) The easier way is to not use the ThinkVantage Fingerprint software and let Windows 7 manage your fingerprints. To do this, simply uninstall ThinkVantage Fingerprint, reboot, then go to Control Panel -> Hardware and Sound -> Biometric devices and proceed from there. If this doesn't work, then try to uninstall the Biometric Devices from Device Manager, reboot, then have Windows update the driver automatically.


This would actually be my preference - Windows seems to be a bit faster than the ThinkVantage fingerprint software. I tried this, along with every version of the UPEK driver/software I could find. In every case, the fingerprint reader is either unavailable or undetected.

Quote:
2) Another way that I tried and worked (I read about this on a Chinese forum) is to use the ThinkVantage Fingerprint software for Windows Vista instead of the one for Windows 7. To do this, you want to first uninstall both the existing ThinkVantage Fingerprint software and the Biometric Devices from Device Manager. After this, download and install the fingerprint software for Windows Vista.


I tried this too, and just ended up with a blue screen of death after logging in.

It seems like there are lots of people with this problem, but most threads end without a solution, or have some solution that indicates a different root cause than what I'm experiencing. Anybody have other possible solutions?

_________________
T420 (4177-CTO): i7-2620M, 14" HD+, 8 GB RAM, 256GB Crucial M4 SSD, nVidia Optimus, Intel 6250+WiMax, BT, Finger, Win7 Pro 64


Top
 Profile  
 
PostPosted: Tue Apr 12, 2011 7:48 pm 
Offline
ThinkPadder
ThinkPadder

Joined: Tue Oct 27, 2009 8:03 am
Posts: 1352
Location: Toronto
So... Does extracting the preload WIM onto the SSD not work?

_________________
Please take a minute to complete my battery life survey. Thanks!


Top
 Profile  
 
PostPosted: Tue Apr 12, 2011 8:07 pm 
Offline

Joined: Mon Dec 11, 2006 4:45 pm
Posts: 46
Location: West Lafayette, IN
Colonel O'Neill wrote:
So... Does extracting the preload WIM onto the SSD not work?


Windows 7 SP1 won't install on the preload... and I've seen some conjecture in various threads about this problem that the fingerprint problems may be caused by SP1... so, I suppose I have to choose between a working fingerprint reader and Windows 7 SP1 until a newer driver comes out that fixes the problem.

_________________
T420 (4177-CTO): i7-2620M, 14" HD+, 8 GB RAM, 256GB Crucial M4 SSD, nVidia Optimus, Intel 6250+WiMax, BT, Finger, Win7 Pro 64


Top
 Profile  
 
PostPosted: Wed Apr 27, 2011 3:02 pm 
Offline

Joined: Wed Apr 27, 2011 2:33 pm
Posts: 2
Location: Millersburg, OH
+1, I'm having the exact same problem.

I've looked everywhere (Lenovo, IBM, notebookreview, lenovoforums, here, MSDN, Microsoft Social, Bing, Google, hack shops, etc) and find solutions to similar problems that arise from different root causes, or old upgrade problems from circa Windows 7 debut, or else solutions that don't work.

I have a T420, clean installed Windows 7 x64 UEFI (GPT) on an SSD, installed SP1 and most Thinkvantage tools. Everything works EXCEPT the fingerprint reader. Whenever I try to enroll a fingerprint, I get those same errors. I've tried both of UPEK's drivers (downloaded from the UPEK site), Lenovo Fingerprint Software 5.9.3.6882 and 5.8.6.6874 (which bluescreens just like S1148625 reports). Windows Biometrics says the device is unavailable even though device Manager sees it fine. When I boot to the original drive the fingerprint reader works fine. I've removed, repaired, reinstalled and installed-via-System-Update various versions of Lenovo Fingerprint Software. As I said in the beginning, I'm having the EXACT SAME problem.

Windows bluescreens on startup (and before login) after I try to remove SP1. Also, though I don't know if it is related, Lenovo Thinkvantage Toolbox crashes every time I open it, around 20 times in the last 2 days. I can continue to use it by simple moving the error message to the side. The Toolbox has tested and OK'd the "Biometrics Device" and I've run its battery of diagnostics and system tests.

This is my first experience with UEFI and GPT. I, too, was just hoping for the fastest boot time.

Once I get this SP1 bluescreen fixed, I'll either call Lenovo Tech Support or else just live without a fingerprint reader. I trust that a fix will come out eventually. I really like the fingerprint implementation on the T410, especially for Full Disk Encryption and power up with a single swipe.

If somebody finds a solution, please post it here. Thanks in advance. . .


Top
 Profile  
 
PostPosted: Wed Apr 27, 2011 3:24 pm 
Offline
ThinkPadder
ThinkPadder

Joined: Tue Oct 27, 2009 8:03 am
Posts: 1352
Location: Toronto
There's something about the Intel HD3000 driver needing SP1, IIRC. Otherwise it would BSOD.

_________________
Please take a minute to complete my battery life survey. Thanks!


Top
 Profile  
 
PostPosted: Wed Apr 27, 2011 4:06 pm 
Offline

Joined: Wed Apr 27, 2011 2:33 pm
Posts: 2
Location: Millersburg, OH
Good point, Colonel O'Neill. I remember running across that. That would explain why both uninstalling SP1 and a system restore back to before SP1 was installed causes BSOD. My machine has discrete graphics and Optimus, but it could still be a problem since Optimus does make use of the IGP.

Anyhow, I just got off the phone with Lenovo Tech Support. The current version of UEFI DOES NOT SUPPORT a fingerprint reader. Lenovo did not give a date for the release of a UEFI update. I'm fine with that. Living on the cutting edge is like that sometimes. Oh, and my machine has version 1.22, taken from msinfo32, under BIOS Version/Date.

BTW, I've always had top-notch experiences calling Lenovo Tech Support and this time again my rep was knowledgeable even though UEFI is brand new. They said they've just received training, either on the 2011 Thinkpads or UEFI, but I'm not sure which.

I hope an update will soon fix this issue. Until it comes, I also hope that anybody experiencing this problem will be put at ease knowing that a fix is on the way. If you want to find this thread just search for Lenovo Thinkpad T420 SSD clean install windows 7 UEFI biometrics reader E7210005 error :wink: just a few keywords. . .


Top
 Profile  
 
PostPosted: Wed Apr 27, 2011 4:21 pm 
Offline

Joined: Mon Dec 11, 2006 4:45 pm
Posts: 46
Location: West Lafayette, IN
Good to know, Camoh. Thanks for the info.

_________________
T420 (4177-CTO): i7-2620M, 14" HD+, 8 GB RAM, 256GB Crucial M4 SSD, nVidia Optimus, Intel 6250+WiMax, BT, Finger, Win7 Pro 64


Top
 Profile  
 
PostPosted: Thu Apr 28, 2011 5:47 pm 
Offline

Joined: Thu Apr 28, 2011 5:36 pm
Posts: 1
Location: Pittsburgh, PA
Got the same problem on my new W520 after fresh install Windows 7 SP1 with GPT+UEFI on SSD. I can confirm the following.
1. It is not hardware problem. Try on stock hard drive, the device works fine.
2. Try UPEK newest software WBF version not work as well.
3. Here is the catch. Try UPEK software common version not using WBF (http://www.upek.com/support/downloads/windows7/legacy/), it works!!!!

So I think we can conclude that it is windows and driver incomparability problem. Hope that someone will be fixed that soon. For the mean time, I will keep using UPEK common version. The free version is lack some features but it will do for now.


Top
 Profile  
 
PostPosted: Thu Apr 28, 2011 6:42 pm 
Offline
Junior Member
Junior Member

Joined: Thu Jul 29, 2004 7:36 pm
Posts: 405
Yeah, i'm just waiting for a lenovo fix.

Its probably just a bios thing. windows can see the device fine. it just cant ready it.

UEFI is fast enough to be worth the trouble


Top
 Profile  
 
PostPosted: Thu May 12, 2011 7:46 am 
Offline

Joined: Thu May 12, 2011 7:42 am
Posts: 1
Location: Prague, Czech Republic
You can find a workaround for the fingerprint/UEFI issue at http://forums.lenovo.com/t5/T400-T500-a ... m-p/423135

Just find someotherguy's post from 05-06-2011 06:53 AM there.


Top
 Profile  
 
PostPosted: Fri May 13, 2011 7:04 am 
Offline

Joined: Wed Dec 20, 2006 10:23 pm
Posts: 4
Location: Connecticut
novakpe wrote:
You can find a workaround for the fingerprint/UEFI issue at http://forums.lenovo.com/t5/T400-T500-a ... m-p/423135

Just find someotherguy's post from 05-06-2011 06:53 AM there.


Tried this. Didn't do a thing for me.


Top
 Profile  
 
PostPosted: Fri May 13, 2011 9:00 am 
Offline
Junior Member
Junior Member

Joined: Thu Jul 29, 2004 7:36 pm
Posts: 405
upek's common-mode driver works wonders.

but i've gone back to legacy. not worth 2 seconds of boot time for all the glitches.


Top
 Profile  
 
PostPosted: Sun Oct 14, 2012 7:59 am 
Offline

Joined: Sun Oct 14, 2012 7:51 am
Posts: 1
Location: Ho Chi Minh City, Vietnam
Enable the use of Fingerprints / Biometric Devices to log on to Microsoft Windows 7 using GPO
On Microsoft Windows 7 there’s a new Group Policy (GPO) Setting to manage biometric devices and permissions to log on to a domain using fingerprints.

To configure the use of Biometric devices..
Click Start

Type gpedit.msc


—GPEdit.msc
Click on gpedit

You should get here


—Microsoft_Windows_7_Group_Policy_Manage_Biometric_Devices
Expand Computer Configuration | Administrative Templates | Windows Components | Biometrics.

Now you can manage the behavior and permission of the biometric devices, allow the use of fingerprints to log on to the domain etc using these settings

(Allow the use of biometrics, allow users to log on using biometrics, allow domain users to log on using biometrics)

Of course, this GPO can also be applied to specific computers in a domain using Group Policy Management Console (gpmc.msc) and Domain Security Policy.


Top
 Profile  
 
PostPosted: Sun Oct 14, 2012 8:25 am 
Offline

Joined: Wed Dec 20, 2006 10:23 pm
Posts: 4
Location: Connecticut
anlestar wrote:
Enable the use of Fingerprints / Biometric Devices to log on to Microsoft Windows 7 using GPO
On Microsoft Windows 7 there’s a new Group Policy (GPO) Setting to manage biometric devices and permissions to log on to a domain using fingerprints.

To configure the use of Biometric devices..
Click Start

Type gpedit.msc


—GPEdit.msc
Click on gpedit

You should get here


—Microsoft_Windows_7_Group_Policy_Manage_Biometric_Devices
Expand Computer Configuration | Administrative Templates | Windows Components | Biometrics.

Now you can manage the behavior and permission of the biometric devices, allow the use of fingerprints to log on to the domain etc using these settings

(Allow the use of biometrics, allow users to log on using biometrics, allow domain users to log on using biometrics)

Of course, this GPO can also be applied to specific computers in a domain using Group Policy Management Console (gpmc.msc) and Domain Security Policy.


Thanks for this. I'm very glad to have this functionality back. One question. What does the "timeout for fast user switching events" do? I don't understand what this means.

Louis


Top
 Profile  
 
PostPosted: Sun Oct 14, 2012 8:42 am 
Offline

Joined: Wed Dec 20, 2006 10:23 pm
Posts: 4
Location: Connecticut
anlestar wrote:
Enable the use of Fingerprints / Biometric Devices to log on to Microsoft Windows 7 using GPO
On Microsoft Windows 7 there’s a new Group Policy (GPO) Setting to manage biometric devices and permissions to log on to a domain using fingerprints.

To configure the use of Biometric devices..
Click Start

Type gpedit.msc


—GPEdit.msc
Click on gpedit

You should get here


—Microsoft_Windows_7_Group_Policy_Manage_Biometric_Devices
Expand Computer Configuration | Administrative Templates | Windows Components | Biometrics.

Now you can manage the behavior and permission of the biometric devices, allow the use of fingerprints to log on to the domain etc using these settings

(Allow the use of biometrics, allow users to log on using biometrics, allow domain users to log on using biometrics)

Of course, this GPO can also be applied to specific computers in a domain using Group Policy Management Console (gpmc.msc) and Domain Security Policy.


I've enabled this function but still doesn't seem to work. Is something else required? This is Windows 7 64 on a W520.

Louis


Top
 Profile  
 
PostPosted: Tue Jan 22, 2013 4:08 pm 
Offline

Joined: Tue Jan 22, 2013 4:01 pm
Posts: 2
Location: Troy, NY
I reimaged my w500 and the same error message came up when I tried to put new fingerprints in. I was trying to put new fingerprints in because my old fingerprints were still in the system, it just wasn't letting me log in with them. The help desk at RPI told me to run system update (just search "system update" in the start menu). I did, and installed all the updates (even the optional ones) and now it works completely fine. Hope this helps anyone else who comes across this problem in the future!


Top
 Profile  
 
PostPosted: Thu Jan 24, 2013 8:19 pm 
Offline

Joined: Tue Jan 22, 2013 4:01 pm
Posts: 2
Location: Troy, NY
Ok actually it's not fixed. Nevermind.


Top
 Profile  
 
PostPosted: Sun Feb 16, 2014 12:03 am 
Offline

Joined: Sat Feb 15, 2014 11:52 pm
Posts: 1
Location: Toronto, Canada
Hi:

Has anyone ever found a solution to this problem? I am now having the exact same problem on a T430s...


Top
 Profile  
 
Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 25 posts ] 

All times are UTC - 5 hours


Who is online

Users browsing this forum: No registered users and 4 guests


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum

Search for:
Jump to:  
Powered by phpBB® Forum Software © phpBB Group