The big issue with lenovo is that after I ordered the laptop they left me a message stating the order would be in limbo until I physically changed my bank billing address to match my shipping address. I was hoping to get the laptop before a trip a couple week away so I figured I would humor lenovo, ...

More insight into the actual problem. This is a copy paste from a support message to lenovo: We make large purchases of computer supplies regularly and have never had an issue with verifying an order with the bank. I called the bank (Wells Fargo) and asked them to please change our main office billi...

First of all. I am a venture capitalist in information technology and consider myself experienced with tech companies etc.. Over the years I have convinced countless people within our portfolio companies to purchase Thinkpads. Above the durability the customer service level IBM provided was outstand...