When I saw your title, I expected to read an irrational rant. But it's hard not to be sympathetic to your story. While the worst repair from a customer perspective is one where the machine comes back with precisely the same problem, not far behind is one where they fix the reported issue and break ...

I wanna share my experience to you, I live in Australia, I don’t know what the lenovo’s customer service in US, but in Australia it really awful. I had two IBM thinkpad laptops when I was in junior school and I used them abt 5 yrs, neither of them ever had been sent to repair. 3 years ago I bought a...