bad ibm sales service

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bapou · #1 Post by **bapou** » Mon Apr 11, 2005 6:23 pm

Hi,

Since more than four weeks I try to get an IBM X40 Thinkpad directly from IBM.
The notebook was a special GSA offer on IBM.com. The first sales representative couldn't get me the price of
the web page and told me that the price + the special offers must be a bug on the IBM.COM webpage. Another could get me the base
price of the web and the tax exemption but not the free offers.
Than they told me the warranty is not valid internationally etc.

After one week I decided to order online, pay the tax and take the free battery and the free shipping.

On the time of the order there was written that the notebook is in stock. Than the game with the estimated shipping date began. It went four weeks up and down and than to backordered -> please call your representative.
I called and on this day the estimated shipping date jumped to the 27.March. They told me the order is already released and will ship on the 27th. On the 27th it jumped again and my sales representative promised me to call me back what she never did. When I tried to call her there was only the answer machine who told me that she's all the day in offic.
But she didn't reply on my mail / called back for two days.
Therefore I called another sales rep who connected me to her. She was irritated that I would have called so many sales rep (effectivly I called two on the beginning of the story and no one after) and told me that this model is running out
and with all the free offers it would be normal that I would have to wait longer.

Friday the surprise that the notebook (without the free battery) is shipping, but on the invoice the price is $600 more that the price on the order.
I contacted my representative by mail and called her because she didn't reply / call back. Again her answer machine which is telling me that she
is all day in the office but she doesn't call me back.

Bravo IBM...

I hope you have more luck with IBM

thomas

Batuta · #2 Post by **Batuta** » Mon Apr 11, 2005 7:55 pm

egibbs · #3 Post by **egibbs** » Tue Apr 12, 2005 6:16 am

Hey - I'm an individual and I buy from IBM directly all the time. I've bought 3 machines and a bunch of accessories from them.

I'm more shocked that someone in Germany was able to order a machine at a GSA price. Am I wrong in assuming that GSA means US Government Services Agency? How'd you do that? And you wouldn't happen to have the NSN for a T43P handy, would you?...

Ed Gibbs

bapou · #4 Post by **bapou** » Tue Apr 12, 2005 12:41 pm

You don't have to be shocked.

I'm working in the US for one year in a National Research Institute.
The notebook is for work and therefore they gave me the GSA pricing.

I forgot to update my location...

Best regards

Thomas

Batuta · #5 Post by **Batuta** » Tue Apr 12, 2005 1:29 pm

Steve007 · #6 Post by **Steve007** » Tue Apr 12, 2005 4:19 pm

Batuta wrote:We here in the company only need to pick up the phone and someone from IBM services will show up within 24 hours to make us happy

Should apply to any customer IMO, not just the big contracts.

eriqesque · #7 Post by **eriqesque** » Tue Apr 12, 2005 5:35 pm

Steve007 wrote:
Batuta wrote:We here in the company only need to pick up the phone and someone from IBM services will show up within 24 hours to make us happy
Should apply to any customer IMO, not just the big contracts.

And that has been my expirience as a non corporate user,
when not needing the depot.

Batuta · #8 Post by **Batuta** » Thu Apr 14, 2005 11:22 am

Rob Mayercik · #9 Post by **Rob Mayercik** » Thu Apr 14, 2005 3:37 pm

Batuta wrote:No having said that, I also say that within their narrow guidelines IBM EasyServe this far has always done right by me.
Narrow I say because they once refused to service a failed motherboard, because I told them I had OS/2 running on the system.
So I rebooted to my Windoze partition, called back in and got my return shipment scheduled.

Well, you know what they say: "One man's Linux is another man's OS/2"

(sorry, couldn't help myself

)

Batuta · #10 Post by **Batuta** » Fri Apr 15, 2005 12:03 am

Rob Mayercik · #11 Post by **Rob Mayercik** » Fri Apr 15, 2005 8:54 am

Batuta wrote:Rob Mayercik:
"One man's Linux is another man's OS/2"
I thought Linux was supported by IBM - but not by EasyServe???

It was just a joke I heard recently that came to mind when you mentioned OS/2. I guess you had to be there.

Sorry for the confusion.

Rob

Batuta · #12 Post by **Batuta** » Fri Apr 15, 2005 9:50 am

Rob Mayercik · #13 Post by **Rob Mayercik** » Fri Apr 15, 2005 1:33 pm

Batuta wrote:You can make jokes about Linux and they won't lynch you for it?
Olaaah!

Heard it on TV actually - was watching N.C.I.S. a week or three back and the lead was off questioning some computer guy, and took his "techie" junior agent to act as a "translator".

I don't remember how that line figured in, but it was the "translator" talking to the computer guy when the line I quoted came up - context made it one of those "cultural divide" humor points...

Rob

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