Order/Delivery Status

Message

daved · #1 Post by **daved** » Wed Nov 02, 2005 12:06 am

I started this topic to track orders and delivery times for the Z60.

Yesterday, I placed my order for a Z60T. Current estimated ship date is 12/16/05.

(I am hearing that Lenovo has generally been conservative in these forecasts and generally beat them by a couple of weeks. We'll see.)

Particulars: Model 2511F5U
(2.13 ghz, 1g ram, 100gb hd, 11a/b/g)

This was ordered through last month's promotion offering $178 savings.
On top of that I got some additional savings on a 1 gig ram upgrade (which looks to be a promotion this month).

-Dave

Correction: I actually ordered on 10/31. I didn't realize that the midnight had occured.

eduardo · #2 Post by **eduardo** » Wed Nov 02, 2005 8:37 am

I ordered my Z60m on Monday, 31st October.

According to the Lenovo tracking site, my order is due to ship on monday (11/07/2005) with an ETA delivery date of 11/15/2005.

It's a TPZ60M 2531E9M 2.0G 2MB 512/80.0 15.4 with a few extra accessories. So far, everything looks on track - fingers crossed!

doubtfire · #3 Post by **doubtfire** » Fri Nov 04, 2005 4:15 pm

I ordered the T43 on 11/03/05 (late night of 11/2) and it has been on "Packing" since several hours after that. It was first shown as back-ordered. Est. Ship Date is 11/23/05.

I should get an email confirmation after they ship it, right? I just don't want to keep checking the status. I'm going on a long trip in three weeks and really want to get it before that. After reading several posts here, I kind of doubt it.

11/07/05-My notebook got shipped today.
11/08/05-Held at custom in KY.

jeffcrilly · #4 Post by **jeffcrilly** » Fri Nov 04, 2005 8:14 pm

If its coming from HK (which is yes), then expect another week delay.

My order has been sitting in Ontario, CA (near L.A.) for two days.. I called Lenovo and they tell me to expect it by next wednesday. (Another three days from now.)

Fwiw, I stupidly paid for express shipping. I'm going to ask for a shipping refund once it arrives.

jeff

kgorilla · #5 Post by **kgorilla** » Sat Nov 05, 2005 7:30 am

I'm anxiously awaiting my replacement T43. I have been getting this message on the order status site for the last 2 days.

This page is currently unavailable.
The site administrators have been notified of the problem.

The last time it worked for me, my 2668 was on back order

Ghost229 · #6 Post by **Ghost229** » Sat Nov 12, 2005 4:43 am

I ordered one of these on 11/02 to be delivered to San Francisco, CA.

2687D5U ** EXP T43 FINGERPRINT PENT M 760 15" UXGA IPS 1-24MB 80 MULTI

But its been stuck in customs? in the LA area (Ontario, CA) for the past week. Very frustrating, talk about VERY SLOW.

Nov 5, 2005
12:27 A.M.
ONTARIO, CA, US
IMPORT SCAN
Nov 4, 2005
11:10 P.M.
ONTARIO, CA, US
ARRIVAL SCAN
5:04 P.M. KOWLOON BAY, HK PICKUP SCAN
4:35 P.M. ANCHORAGE, AK, US DEPARTURE SCAN
1:15 P.M. ANCHORAGE, AK, US ARRIVAL SCAN
11:22 A.M. ONTARIO, CA, US THE SHIPMENT IS BEING HELD BY BROKERAGE FOR REASONS BEYOND UPS' CONTROL
4:48 A.M. HK BILLING INFORMATION RECEIVED

Tracking results provided by UPS: Nov 12, 2005 4:39 A.M. Eastern Time (USA)

jeffcrilly · #7 Post by **jeffcrilly** » Sat Nov 12, 2005 4:19 pm

I ordered one of these on 11/02 to be delivered to San Francisco, CA.
2687D5U ** EXP T43 FINGERPRINT PENT M 760 15" UXGA IPS 1-24MB 80 MULTI
But its been stuck in customs? in the LA area (Ontario, CA) for the past week. Very frustrating, talk about VERY SLOW.

Yep. Quite frustrating. I'm also in the SF bay area. Mine arrived in customs on Nov 2. I complained to Lenovo on Nov 9 (expected delivery day). No change. I'll be calling back on monday.

I also complained to UPS. They replied stating customs is a Lenovo problem.

More shipping issues here...
http://forum.thinkpads.com/viewtopic.php?t=17000

I'm imagining there is a huge warehouse down there with two customs agents opening each and every box.

If anyone has any insight into the Lenovo/Customs issues and *why* its a problem please post. I could not get any info/details about why Lenovo shipments are being held in customs. (Fwiw, a guy at work ordered a product from china/HK (not a Lenovo thing) and got it in 2 days. So this isnt USCustoms standard-operating-procedure.)

jeff

doubtfire · #8 Post by **doubtfire** » Sun Nov 13, 2005 3:55 am

Nov 9, 2005
12:16 P.M. LOUISVILLE, KY, US IMPORT SCAN
11:16 A.M. LOUISVILLE, KY, US IMPORT SCAN
3:16 A.M. LOUISVILLE, KY, US IMPORT SCAN
Nov 8, 2005
4:57 P.M. LOUISVILLE, KY, US THE SHIPMENT IS BEING HELD BY BROKERAGE FOR REASONS BEYOND UPS' CONTROL
Nov 7, 2005
7:21 P.M. KOWLOON BAY, HK PICKUP SCAN
2:07 A.M. HK BILLING INFORMATION RECEIVED

No activity since Nov 9. I called UPS and they also said it's Lenovo's problem.

Lenovo blames this to the custom. Here is the generic message.

Dear .......,

Thank you for contacting Lenovo, the makers of ThinkPad
and ThinkCentre products.

We are in receipt of your note requesting the status of your order
confirmation number XXXXXX.

Please note, your package was shipped from our international
warehouse. Due to an increase in border security, all packages
entering the United States are subject to a customs screening process.
Upon release from the customs hold, your package will continue in
transit to your address.

We apologize for any inconvenience or frustration that you have
experienced.

You may continue to track your order by referencing your 6 digit order
number as well as your 7 digit customer number at the following Web
site:

https://www-03.ibm.com/lenovo/shop/orderstatus/

If you have any other questions or concerns, please contact Lenovo
Inside Sales Support at 1-866-428-4465, followed by option 2
on the voice response unit.

Their hours of operation are 9:00-6:00 p.m. EST, Monday through Friday.

Thank you for visiting our site and contacting Lenovo.

Regards,

America's Inside Sales Support
Lenovo Canada
105 Moatfield Drive, North York, Ontario, CANADA M3B 3R1
Tel: (866) 428-4465, option 2
Fax: (877) 411-1329
e-mail: custserv@ca.lenovo.com
We are the new. We are the future. We are Lenovo. Think Lenovo!
http://www.lenovo.com

jeffcrilly · #9 Post by **jeffcrilly** » Wed Nov 16, 2005 10:32 pm

Ahhh ... some movement... A new entry in the tracking log...

Nov 16, 2005 12:00 P.M.
THE SHIPMENT IS BEING HELD BY BROKERAGE FOR REASONS BEYOND UPS' CONTROL;BROKERAGE RELEASED SHIPMENT. SHIPMENT IS SUBMITTED TO CLEARING AGENCY FOR FURTHER CLEARANCE

This after two weeks of nothing but "IMPORT SCAN".
(I'm sure this is boring to some. Fwiw, I'd like to know what's the typical acceptable normal time for each of these steps.)

doubtfire · #10 Post by **doubtfire** » Wed Nov 16, 2005 11:22 pm

Got my baby this morning.

jeffcrilly · #11 Post by **jeffcrilly** » Thu Nov 17, 2005 4:01 pm

After a two week delay in customs, it has arrived.

Last night it appeared to "move out of customs"... and this morning it was delivered at about 9am. Once it got it out of customs in southern ca, UPS quickly got it up to oakland...

3:19 A.M. OAKLAND, CA, US ARRIVAL SCAN
2:12 A.M. ONTARIO, CA, US DEPARTURE SCAN

About an hour to fly up here, eh?
Usually, it takes about another day to get it from the Oakland sorting facility to my place, but UPS managed to get that done in the moring.

Btw, B^) The UPS delivery guy said he had about 10 of those very same boxes for delivery in the local area. (I found that pretty humorous.)

Also, the box came totally sealed. No inspections, etc., appeared to have been done.

doubtfire · #12 Post by **doubtfire** » Sun Nov 20, 2005 2:50 am

I ordered custom made Nike shoes. It's shipped from China but didn't have to go through the FDA. So, shoes can't be infected by the virus but the computer can. I wonder what kind of virus it is.

Status: In Transit
Rescheduled Delivery: Nov 21, 2005
Service Type: EXPEDITED
Weight: 1.10 Kgs

Nov 19, 2005
8:49 A.M. LINCOLN, NE, US OUT FOR DELIVERY
7:18 A.M. LINCOLN, NE, US ARRIVAL SCAN
6:45 A.M. OMAHA, NE, US DEPARTURE SCAN
5:17 A.M. OMAHA, NE, US ARRIVAL SCAN
4:33 A.M. LOUISVILLE, KY, US DEPARTURE SCAN
12:05 A.M. LOUISVILLE, KY, US IMPORT SCAN
Nov 16, 2005
8:04 P.M. INCHEON, KR ARRIVAL SCAN
1:43 P.M. ANCHORAGE, AK, US ARRIVAL SCAN
Nov 15, 2005
10:00 P.M. QINGDAO, CN ORIGIN SCAN
Nov 14, 2005
3:36 A.M. CN BILLING INFORMATION RECEIVED

DIGITALgimpus · #13 Post by **DIGITALgimpus** » Sun Nov 20, 2005 5:43 pm

The process is semi-random. Some people don't have any delay with their thinkpads. I had one ship Tuesday Night or Wednesday, and arrive Friday morning. Extremely quick, even according to Lenovo.

There's also import issues. Shoes are likely under $500, which is much easier to import/export than something more expensive. If the declared value on the package is higher, they tend to be looked at closer.

jeffcrilly · #14 Post by **jeffcrilly** » Tue Nov 22, 2005 2:03 am

The shoes are probably counterfiet knockoffs...

..and the crooks have no doubt figured out how to 'work' customs.

B^)

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