Warranty upgrade not accepted: Purchase Date Difference

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Geoff_AZ
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Location: Tucson, AZ USA

Warranty upgrade not accepted: Purchase Date Difference

#1 Post by Geoff_AZ » Tue Jun 13, 2006 8:18 pm

I'm the second owner of a T40, still in warranty. I purchased a 5-year upgrade (to get 2 more years of coverage) and entered the info into IBM/Lenovo's website. I guessed the purchase date from the warranty date (as I don't know the original purchase date). I figured it didn't matter much.

Now, my "Registration Review" says:
15. Purchase Date Difference - registration has not been accepted because the purchase date provided is different than what Lenovo records indicate.

Yikes. What can I do? I thought the warranty followed the machine and wasn't tied to the original purchaser?

TIA.

dsigma6
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#2 Post by dsigma6 » Wed Jun 14, 2006 7:43 am

im sure if you call them and speak with someone it will give you far less of a headache than doing it online.
[Current] [Dell Latitude D630] : [Past] [T43] [T40] [T23] [T20] [R40] [X22] [600E] [570] [765D]

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