Customer Service Review

[MaloventEvil]

I called Lenovo because there were dark splotches on my screen, and i wanted to post a review to talk about my experiences with their customer service department.

I called and was on hold for about 5 minutes, then I told the service advisor my problem (need a new screen -- i just said that to her) and she said "no problem sir" are you at (insert my address here)? Yes, I replied, and she told me that it could take 4-7 days + shipping. I recieved the box the next day at around 3pm, and shipped it out the following day. To my astonishment, the computer was back in my hands 2 (2!!!) days later with a new screen! I am super happy with their customer service, no hassle -- no fuss, they just fixed my problem!

Thumbs up to them!


Thanks Lenovo!

[Turbo Audi]

I had an 8 cell battery that had a bad circuit, so I called IBM in New York. They promptly sent me a new one with no questions asked!