lenovo shipping and complaints department?

[garyd9]

Does anyone have an email address or phone number of someone at Lenovo that can handle and actually deal with customer complaints?

I ordered a preconfigured T60p last week. At that time, I was led to believe by the salesperson, by the lenovo web site, AND by the order status page after I placed the order, that the order would ship in "1-5 business days." In addition, the salesperson told me that the order would ship to my shipping address from North Carolina (as opposed to direct from China) influencing my decision to select ground shipping (instead of 2-day - UPS ground from NC to my location is 1 day.)

This week, I'm finding out:

The actual ship times for any model, preconfigured or not, is more like 2-3 weeks. That the web site must be wrong. That the order page must be wrong. I'm also finding out that the notebook won't ship from NC, but direct from China - the salesperson told me NC because _sometimes_ the notebooks are shipped to a lenovo distro center in NC before being forwarded on... Then, I find that I can't change my shipping method on the order to 2-day without completely canceling the order and creating a new one (and thereby bumping myself to the end of the backorder list.)

I'm hoping that if I can talk to the "right person", that my order can be pushed through quicker (I intend to be traveling with the notebook early next week) or that a comparable model can be shipped in it's place, or at the very least that they can just change the shipping method on the existing order without causing additional delays. (Another reason I don't want to cancel/recreate the order: the american express tailormade offer for lenovo expired - so any cancel/recharge would cost me an addition 15%.)

Thanks in advance for any assistance
Gary