Repair History Competition! Who can beat me?

Message

rukiri · #1 Post by **rukiri** » Wed Jul 11, 2007 12:41 pm

Just ranting... man this seems ridiculous to me..

Status Status Date/time received Time zone Description
HP 07/10/2007 08:29:00 P Hold for Parts - Service call is on hold until parts arrive, estimated at: None provided
BO 07/10/2007 08:29:00 P The last status applied was backed off
HF 07/06/2007 13:39:00 P Hold for customer information
HF 07/06/2007 13:39:00 P Hold for customer information
OS 07/06/2007 11:29:00 P Machine being repaired
HP 07/03/2007 06:57:00 P Hold for Parts - Service call is on hold until parts arrive, estimated at: None provided
BO 07/03/2007 06:57:00 P The last status applied was backed off
OS 07/02/2007 12:57:00 P Machine being repaired
HP 06/29/2007 13:06:00 P Hold for Parts - Service call is on hold until parts arrive, estimated at: None provided
HP 06/29/2007 13:01:00 P Hold for Parts - Service call is on hold until parts arrive, estimated at: None provided
BO 06/29/2007 13:01:00 P The last status applied was backed off
OS 06/29/2007 10:28:00 P Machine being repaired
OS 06/29/2007 10:28:00 P Machine being repaired
HP 06/26/2007 15:12:00 P Hold for Parts - Service call is on hold until parts arrive, estimated at: None provided
BO 06/26/2007 15:12:00 P The last status applied was backed off
HF 06/26/2007 07:32:00 P Hold for customer information
OS 06/25/2007 11:19:00 P Machine being repaired
HF 06/22/2007 18:54:00 P Hold for customer information
HF 06/22/2007 18:54:00 P Hold for customer information
OS 06/20/2007 15:52:00 P Machine being repaired
OS 06/20/2007 15:52:00 P Machine being repaired
HF 06/20/2007 13:51:00 P Hold for customer information
OS 06/20/2007 09:34:00 P Machine being repaired
AK 06/18/2007 14:36:00 P Airborne processing request to ship container
AK 06/16/2007 13:19:00 P Airborne processing request to ship container

Parts provided may be new or serviceable used parts.

//update 7/13/07

Horray!

CX 07/12/2007 21:09:00 P Repair complete, shipped to customer
OS 07/12/2007 16:18:00 P Machine being repaired
OS 07/12/2007 16:18:00 P Machine being repaired

What bothers me most now is that this whole fandoogle seems to have become a lose-lose affair.

I lose because of the time, frustration involved.

Lenovo loses because 1) they've lost a potential future customer 2) if i believe what the csr's told me, they went through at least 5 mainboards before fixing it, I can't imagine that was cheap for them. I'm not sure if they're still even making money on my purchase.

I just hope it's actually fixed!

Osaka · #2 Post by **Osaka** » Thu Jul 12, 2007 9:22 pm

I won't be beating that timeframe.

I will be getting my money back!

gotconsultants · #3 Post by **gotconsultants** » Thu Jul 12, 2007 10:28 pm

I have a next day service onsite contract... It took almost 2 months to fix it properly...

Dimitri_P · #4 Post by **Dimitri_P** » Fri Jul 13, 2007 2:31 am

Mine took two weeks to replace broken LCD, and that was with ThinkPad Protection...

I did tell them that someone over there was incompetent

gotconsultants · #5 Post by **gotconsultants** » Fri Jul 13, 2007 3:50 am

i went a little further than that...

barrywohl · #6 Post by **barrywohl** » Fri Jul 13, 2007 6:41 am

I had an R50p that took four trips to depot repair to get fixed properly. Each trip took about 10 days.

It was under warranty but not ThinkPad Protection. The initial repair could have been charged as "out of warranty" but they fixed it for free.

In the end, it was fixed perfectly and I am using it now.

agarny · #7 Post by **agarny** » Fri Jul 13, 2007 7:25 am

ThinkPads are without a doubt great machines, but the support that comes with it doesn't seem to be very good at all. I have experienced bad support from IBM (at the time) too, but using my laptop for work, I noticed that as soon as I mentioned the institution at which I work, the problem got sorted out very quickly indeed. Pretty sad though that it had to come to that extent!

Osaka · #8 Post by **Osaka** » Fri Jul 13, 2007 9:48 am

Interesting idea... I will call them and make it very apparent that I am an IBM employee and see if that suddenly greases the wheels...

Do I call the same # as before, or is there a different # once your laptop gets to EZServ?

Dimitri_P · #9 Post by **Dimitri_P** » Fri Jul 13, 2007 10:53 am

>> on a side note, ThinkPad reserve edition is NOT to be touched by normal personnel, as I was told my my friend who fixes ThinkPads.

They have special team, and they will fly a person to fix it with 4 hr. response time

gotconsultants · #10 Post by **gotconsultants** » Fri Jul 13, 2007 11:34 am

Osaka wrote:Interesting idea... I will call them and make it very apparent that I am an IBM employee and see if that suddenly greases the wheels...

haha... I wish you luck.... Even after exchanging e-mails with William Amelio, my notebook still isn't fixed.... Then after 2 more weeks of BCC'ing him on a few e-mails they offered to exchange it for a notebook that was less than what I had... After some "negotiations" they are now offering to give my money back...

Then again I just had my touchpad replaced, and the techs were quite a bit more professional this last time...

Repair History Competition! Who can beat me?

Repair History Competition! Who can beat me?

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