Returning defective keyboard to EZServ? Is it now required?

[underclocker]

I recently received a replacement keyboard for a malfunctioning one that was under warranty.

Included with the keyboard was a DHL return tag that had the generic verbiage about returning the defective part. Is returning a defective keyboard now required?

Over the years, I've replaced a few this way. This is the first time that a return tag was included. It was not mentioned to me on the phone by the EZServ rep. I'd like to keep the old one in the event I need to salvage any keys that are still in good condition.

[ryengineer]

It is determined by lenovo whether the defective part needs to be returned or not, it has been always that way.

Lenovo specifies in the materials shipped with a replacement CRU whether the defective CRU must be returned. When return is required, 1) return instructions , a prepaid return shipping label, and a container are included with the replacement CRU, and 2) you may be charged for the replacement CRU if your Service Provider does not receive the defective CRU within thirty (30) days of your receipt of the replacement.

[underclocker]

It is determined by lenovo whether the defective part needs to be returned or not, it has been always that way.

Lenovo specifies in the materials shipped with a replacement CRU whether the defective CRU must be returned. When return is required, 1) return instructions , a prepaid return shipping label, and a container are included with the replacement CRU, and 2) you may be charged for the replacement CRU if your Service Provider does not receive the defective CRU within thirty (30) days of your receipt of the replacement.

That is clear, perhaps my question was not.

Has the policy changed lately? In the past, return labels did not accompany keyboard CRU's.

[spuddog]

In almost any instance (not just computers), once a company or insurance company replaces a part, the part becomes their property to do with as they choose. If they included a return envelope, they want it back.

Scott

[kensplace]

Maybe they are just looking at the fact you have had several keyboards in the past, and they want to re-assure themselves that you are not just claiming free keyboards by using the warranty when the original is not broken. (not that I think you are!)

[underclocker]

Well, I'm talking about a few keyboards for different machines over a decade.

I'd like to think IBM (one of the largest computer companies in the world) actually keeps computer records of their clients and machines, but I know they do not. Every time I call I have to correct them or start over with my name, address, etc.

So, does anyone know if the policy has changed or if they just started including labels with every part they ship, whether they expect the old part back or not?

[ryengineer]

Lenovo has a standard procedure to send prepaid labels with all CRU's. However, return instructions would only be sent when a part return is necessary.

[NtegrA]

I have received keyboards both ways. with and without return labels.

this has been with all versions of the X and T series.

[furrycute]

If they sent you a new replacement keyboard, I think it's pretty reasonable if they want you to send in your old keyboard. I replaced a CD ROM drive on my old Dell laptop some years ago, Dell sent me a new one and asked for the old one back.