Out of the US and battery failed...new one delivered nextday

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Brad · #1 Post by **Brad** » Mon Jul 14, 2008 6:30 am

A relatives 5 month old X300's battery failed while in the UK. He called for service this morning and a new battery is being delivered tomorrow. Try doing that with a laptop you purchased from Best Buy.

Brad

kunfuchopsticks · #2 Post by **kunfuchopsticks** » Mon Jul 14, 2008 11:27 am

sounds so nice! That's what they told me too with a replacement keyboard. "1 to 2 business days"

....

and now it's been exactly ONE week. No keyboard in sight.

Brad · #3 Post by **Brad** » Mon Jul 14, 2008 11:37 am

I would call them back maybe they had an incorrect address. I have seen them send out replacement parts with no street address. Sometimes you can call DHL and if its early enough they can redirect the shipment.

Brad

kunfuchopsticks · #4 Post by **kunfuchopsticks** » Mon Jul 14, 2008 11:46 am

yeah, that's what i was thinking. I'll call right when I get off work.

Suspicious thing was: The rep seemed to have rushed through the process or looking up the part number of the keyboard. Then he told me it will be there with in 1 to 2 days, but then he said: if I don't get in that time, call this number, press2 then say this code.- not so reassuring.

Brad · #5 Post by **Brad** » Mon Jul 14, 2008 11:50 am

Actually if you do call that number they will be very helpful. You just need your case number and they can tell you the status.

Brad

Trekk69 · #6 Post by **Trekk69** » Mon Jul 14, 2008 6:09 pm

Always a nice promising customer service story!

kunfuchopsticks · #7 Post by **kunfuchopsticks** » Mon Jul 14, 2008 7:04 pm

Brad wrote:Actually if you do call that number they will be very helpful. You just need your case number and they can tell you the status.

Brad

Called and apparently the request got to the parts department and got canceled for a reason she did tell me. Anyway, she said she's overnighting a keyboard right away.

let's hope I get one!

Brad · #8 Post by **Brad** » Mon Jul 14, 2008 7:28 pm

I am 100% sure you will receive your keyboard. If you don't get it though by Wednesday I would follow up again.

Brad

kunfuchopsticks · #9 Post by **kunfuchopsticks** » Tue Jul 15, 2008 12:25 pm

Yeap. To my amazement, USPS knocked on my door at 6:30. wow. That's some fast delivery, but it only came from IBM warehouse in Carlise, PA which is only 2-3 hours away.

I think this keyboard is the NMB keyboard. It's crappy I think. There is no click or snappiness... bummer.

Brad · #10 Post by **Brad** » Tue Jul 15, 2008 1:04 pm

USPS? I usually see DHL.

Brad

kunfuchopsticks · #11 Post by **kunfuchopsticks** » Tue Jul 15, 2008 4:55 pm

Yeah, it was weird. The slip titled UPS Sonic Air, but was delivered by USPS mail man. Even more weird- I live in area where there are no mailboxes, we all have PO BOXes at the post office down the block and we have to pick up all USPS mail there. So it's strange mail man actually came to my door!

Out of the US and battery failed...new one delivered nextday

Out of the US and battery failed...new one delivered nextday

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