Thinkpad Sales Question (Should I be concerned?)

[cs1971]

Hi,

This last Sunday (11/30) I purchased a new T500 at Levovo's web site and paid with a Discover card. I immedely received a confirmation email with a link to the order status. When I click on the link it lists the system specs and an expected ship date of 12/11/08. So far so good.

Shortly thereafter though I received an email with this text:

Dear Lenovo Customer,

We were unable to verify your billing information with the bank for your order number 2D69P9.

Please contact us at 1-800-426-3325 with your name and address exactly as it appears on your credit card statement and please make sure the shipping addressis added to Credit Card Company file.

If no response is received within 4 business days upon receiving this email, your order runs the risk of cancellation.

Thank you,

Credit Card Services
Lenovo Inc.
1009 Think Place
Building 600, 1st Floor, Box # C08
Morrisville, NC 27560

Monday morning, I called the number and got a voice mail assuring me that if I left my name and number they'd get back to me within one business day. I did and they didn't.

I called discover who told me that though they had authorized the transaction on the 11th, it has yet to post. When I revisit the status link, it still shows the system ship date as the eleventh.

Should I be concerned? Thanks in advance.

-cs1971

[GomJabbar]

I have no recent experience purchasing from Lenovo, but I would continue trying to reach the contact number in the email so you do not lose your order.

Googling the phone number you listed shows that it can be difficult to reach someone on it.

http://forums.lenovo.com/lnv/board/mess ... ge.id=2736