How Long Should Easy Serv Take Before User Irritation?

[ArtShapiro]

In the T6x forum, I mentioned my suddenly stone-dead T61 that went to Easy Serv last week.

They got it last Wednesday morning (5/20) and it was immediately marked as "waiting for parts".

It's now a week later, and it is still "waiting for parts."

I called yesterday to see what the part might be. It wouldn't help me, but obviously anyone would be simply curious as to what's going on. Unfortunately, just when I'm slowly learning to understand Indian English, the gentleman's southern accent was so thick that I couldn't discern what he was telling me. (Hmmm...I can just see this in a remake of Airplane: "Yes, stewardess, I speak Southern...I'll be happy to translate.) And he had no indication on his screen as to when the part might arrive, but noted that parts are received daily.

Anyone with some relevant "worst case" experience? Could they keep the machine for weeks? months? So long that the warranty expires (August) and then return it because it's out of warranty?!

I don't know whether I should be upset or not. Using my other Thinkpads, all 1024x768, isn't much fun.

Art

[ArtShapiro]

I'll reply to my own message. Apparently posting here in the forums causes Good Karma. The machine suddenly changed status and is being repaired.

Art

[ajkula66]

FYI, after 7 business days you can escalate the case...