Can I return thinkpad laptop to lenovo with full refund beca

[p4xiaohan]

I ordered a thinkpad t400 on their website, however when I got the laptop I found its display does not work -- there is totally NO VEDIO. If I connect it to desktop's display, the vedio shows.

I ask them to return it, however they want to charge me 15% restocking fee. It is rediculous.
I also can't understand their return policy:
"Lenovo will accept the return or exchange of a product in its original, sealed package (except gift cards) for a full refund in cases of Lenovo error. Returns allowed for any other reason will be subject to a restocking fee equal to 15% of the purchase amount. All returns must be initiated within 21 days of the invoice date. Lenovo does not provide refunds or credits for portions of a packaged offering provided at a single price or for preloaded programs installed by Lenovo. For service and warranty issues, contact warranty support at 1 800 426 7378. For inquiries relating to third party (non Lenovo) products, contact the third party directly."

What is the definition of "lenovo error". Sending me a bad product is not their error?
This company has already driven me out of mind.

[craigmontHunter]

Did you try warrenty service? that should be covered.

Good luck

[Zedicus]

its standard practice to irritate the customer until he goes away. you have 2 options.

1. warranty the item, it will be professionally repaired free of charge, usually 1-2 day turn around.

2. call sales about the refund, explain that the item was dead on arrival. it is your right to a full refund for a defective product but you will have to convince them that this is the case before it will happen.

[dr_st]

1. warranty the item, it will be professionally repaired free of charge, usually 1-2 day turn around.

Unfortunately, as recent years' experience shows, there is a very much non-negligible chance that it will be unprofessionally repaired, and come back with different problems. If one is unlucky to get this treatment, he/she should escalate and eventually the laptop will be very professionally repaired, but at that point the hassle is going to be more than to have it returned for DOA and the restocking fee waived.

[JaneL]

Mark has responded to the OP on NBR.

[p4xiaohan]

Did you try warrenty service? that should be covered.

Good luck

The warrenty service ask me to send it back to them and have a repair. How should I send my brand new laptop to repair before I haven't use it, because its display does not show image...

I just want to exchange or return it with full refund. However the reject me for exchanging, and ask for 15% restocking fee of the purchase amount. That's ridiculous.
As their policy said you can only exchange or return it for the original, sealed package plus in cases of Lenovo error. How can I know my laptop has problems even before I open the package.

I talked to the manager, he said I should first send it to their tech support, only if they can't repair it, I can negotiate further request with them.
I ask them: "What if there is some other problems arise after u repaired."
He answered me: "That is why we have warranty."
..............

So, this is Lenovo.

[p4xiaohan]

Mark has responded to the OP on NBR.

I send him Private Message two days ago, but there is no reply from him....

[JaneL]

I send him Private Message two days ago, but there is no reply from him....

If you sent him a PM, you're in his queue. It's unlikely that you'll get an instant response as there are people asking for help in front of you.

[p4xiaohan]

If you sent him a PM, you're in his queue. It's unlikely that you'll get an instant response as there are people asking for help in front of you.

Ok~