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Device manager - unknown device

Posted: Wed Aug 09, 2017 6:21 pm
by karotlopj
Under Widows Device Manager I have a number of question marks against a number of 'unknown devices'. I understand there is some way to automatically update a ThinkPad's drivers via Lenovo. Can anyone provide a link showing how to update a ThinkPad's drivers?

Re: Device manager - unknown device

Posted: Wed Aug 09, 2017 8:34 pm
by ajkula66
Which ThinkPad and which OS are we discussing here to begin with?

Re: Device manager - unknown device

Posted: Thu Aug 10, 2017 12:38 am
by karotlopj
ThinkPad X61 and Windows 7 Ultimate. The original installation was done on a different computer.

There are three 'other' devices

Biometric coprocessor
Minicard
Unknown device

I'm trying find out if Windows can see that the machine is WWAN capable, ie I've put a SIM card in it and want to see if I can use it.

Re: Device manager - unknown device

Posted: Thu Aug 10, 2017 1:42 am
by dr_st
Try downloading System Update and letting it run:
http://support.lenovo.com/il/en/downloads/ds012808

Re: Device manager - unknown device

Posted: Thu Aug 10, 2017 2:45 am
by karotlopj
Looks like I need to install Microsoft's .Net framework first, which I don't really want to do, but I guess needs must.

Re: Device manager - unknown device

Posted: Thu Aug 10, 2017 9:24 am
by Thinkpad4by3
Install dot net framework.
Install System update
Run System Update
Uninstall System Update
Uninstall dot net framework

Done!

Re: Device manager - unknown device

Posted: Thu Aug 10, 2017 9:31 am
by RealBlackStuff
How about enrolling here for a start?
And use Google to find the Unknown Devices... :roll:

Re: Device manager - unknown device

Posted: Thu Aug 10, 2017 9:41 am
by Thinkpad4by3
Hey, it must be good. Its first picture is a T4x :D

Re: Device manager - unknown device

Posted: Thu Aug 10, 2017 10:10 am
by axur-delmeria
If you really don't want to install System Update (and .NET), you can use Device Manager to provide the Hardware ID of the unknown devices.

Like this: http://i.imgur.com/2v69J6I.png

Take a screenshot, then post a link on this thread, or just copy-paste the contents. You can even google it.

Re: Device manager - unknown device

Posted: Thu Aug 10, 2017 10:17 am
by dr_st
Not installing the .NET framework greatly reduces the software compatibility of the system, but if you don't care, then follow the advice to manually locate the drivers based on hardware IDs.

Re: Device manager - unknown device

Posted: Fri Aug 11, 2017 3:02 am
by karotlopj
I couldn't get System Update to work, but fortunately I found another disk with Windows installed and it identified the unknown device as a Sierra Wireless MC8775 HSDPA modem.

Now all I need to do is figure out how to use it...

Re: Device manager - unknown device

Posted: Fri Aug 11, 2017 5:49 am
by Thinkpad4by3
Just go on Google and search xxx Thinkpad yyy driver.

xxx= your machine
yyy= driver you are looking for

Re: Device manager - unknown device

Posted: Fri Aug 11, 2017 8:57 am
by ajkula66
karotlopj wrote:
Fri Aug 11, 2017 3:02 am
I couldn't get System Update to work, but fortunately I found another disk with Windows installed and it identified the unknown device as a Sierra Wireless MC8775 HSDPA modem.

Now all I need to do is figure out how to use it...
You'd need to talk to Vodafone first and make sure that their network still supports it.

Re: Device manager - unknown device

Posted: Fri Aug 11, 2017 9:22 am
by MikalE
Why would you not want to install .NET Framework?

Honest question that I don't understand. I thought .NET Framework was pretty much standard Windows operating system requirement for almost all software.

Re: Device manager - unknown device

Posted: Sat Aug 12, 2017 8:10 am
by karotlopj
ajkula66 wrote:
Fri Aug 11, 2017 8:57 am
karotlopj wrote:
Fri Aug 11, 2017 3:02 am
I couldn't get System Update to work, but fortunately I found another disk with Windows installed and it identified the unknown device as a Sierra Wireless MC8775 HSDPA modem.

Now all I need to do is figure out how to use it...
You'd need to talk to Vodafone first and make sure that their network still supports it.
I found that using Fn+F5 I could bring up Lenovo Access Connections which had an option for Mobile Broadband. I selected that and attempted to connect to a transmitter but then a msg appeared saying that no SIM card was present. I tried inserting the card the other way but it made no difference. I would have thought that if it the connection was blocked by Vodafone then I would see a different msg., so I'm not sure how far I have got trying to get this working...

I've just found this link which I'm going through to see if it offers me a solution:-

https://forums.lenovo.com/t5/ThinkPad-T ... -p/2173838

Re: Device manager - unknown device

Posted: Mon Aug 14, 2017 5:00 am
by karotlopj
Thinkpad4by3 wrote:
Thu Aug 10, 2017 9:24 am
Install dot net framework.
Install System update
Run System Update
Uninstall System Update
Uninstall dot net framework

Done!
I decide I needed SU so installed .NET, but SU simply insisted that I needed to install .NET.

I'm in an endless loop with this just as I always am when trying to get SU working properly

AAAARRRRRGGGGGHHHHHH!!!!!!!!!!!!!!!!!!!!

Re: Device manager - unknown device

Posted: Mon Aug 14, 2017 7:47 am
by axur-delmeria
Which version of .NET does SU require, and which version did you install?

Re: Device manager - unknown device

Posted: Mon Aug 14, 2017 12:10 pm
by karotlopj
axur-delmeria wrote:
Mon Aug 14, 2017 7:47 am
Which version of .NET does SU require, and which version did you install?
According to:-
https://download.lenovo.com/pccbbs/thin ... 7.0061.txt
4.5.2

On that page it says:-
Note:
Microsoft .NET Framework version 4.0 or above is required for System Update to work correctly. Use Microsoft Windows Update to ensure that Microsoft .NET Framework 4.0 is installed on your system.
Lenovo System Update was fomerly known as ThinkVantage System Update.
Lenovo provides a link to .NET here:-

https://support.lenovo.com/gb/en/solutions/ht003029

to this:

http://www.microsoft.com/en-US/download ... x?id=17718

I don't know which version of .NET this is or how to find out.

Re: Device manager - unknown device

Posted: Mon Aug 14, 2017 12:17 pm
by axur-delmeria
Well, if it says it wants 4.5.2, let's give it 4.5.2. :P

A quick Google search yields this installer: https://www.microsoft.com/en-us/downloa ... x?id=42642

Re: Device manager - unknown device

Posted: Tue Aug 15, 2017 3:42 am
by karotlopj
axur-delmeria wrote:
Mon Aug 14, 2017 12:17 pm
Well, if it says it wants 4.5.2, let's give it 4.5.2. :P

A quick Google search yields this installer: https://www.microsoft.com/en-us/downloa ... x?id=42642
OK that's sorted now. I've run System Update but it does not download the missing drivers, When selecting 'Get new updates' I get a list of four updates, none of which are related to the missing drivers.

Am I doing something wrong?

Re: Device manager - unknown device

Posted: Tue Aug 15, 2017 6:50 am
by axur-delmeria
TBH, I don't use System Update at all. :lol: