Machine Going In For Warranty Service

[mr_mbuna]

My T42 is going into the IBM EZ Serv Depot for warranty service on Thursday morning. When I move or tilt or jar the machine, the screen (both of them, since I'm running dual-head on the VGA-out port) will turn off (no signal, not just black) and the computer stalls. I hesitate to say it "shuts down," because the Wireless LED remains lit and the fans/HDD keep spinning. If I hold down the power button for 5 seconds, then it properly shuts down.

Is there anything I should do to the physical hardware or the software/files before I send it in for service? After a quick Google search, I found several comments that IBM Service can be finicky.

TIA,
Ben

[K. Eng]

If you have confidential data on the hard disk, you can remove the drive from the ThinkPad before sending the machine in.

[JaneL]

Is there anything I should do to the physical hardware or the software/files before I send it in for service? After a quick Google search, I found several comments that IBM Service can be finicky.

Item #5 in the FAQ.