R&R3 crashes when I go to exclude files.

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Michael1980 · #1 Post by **Michael1980** » Thu Oct 06, 2005 6:13 am

What I need is to exclude a whole D partition from backup since it contains only music and such. I go to exclude files section in R&R3 and it crashes!

Making it completely unusable to me because my second HDD is only 40gb and does not have enough space to backup my whole computer.

Any suggestions please?
Thanks

#2 Post by **GomJabbar** » Thu Oct 06, 2005 6:22 am

Does it crash as soon as you go to the page where the exclude files option is listed, or does it crash after you start the actual backup?

Michael1980 · #3 Post by **Michael1980** » Thu Oct 06, 2005 7:16 am

As soon as I get to the page. Actually straight after I press OK on the warning message that appears telling you that this section is for experienced users blah blah blah.

#4 Post by **GomJabbar** » Thu Oct 06, 2005 8:48 am

Michael1980 wrote:As soon as I get to the page. Actually straight after I press OK on the warning message that appears telling you that this section is for experienced users blah blah blah.

I just tried it, and I got to that page just fine. I began checking off folders to exclude, but I stopped there, as I was not ready to do a backup at this time.

I assume you are logged on as Administrator while using R&R3. This probably isn't your problem, but you could boot up in Safe Mode, right click on the D: drive and verify that the permissions are set up properly. That you have "Full Control" (perhaps SYSTEM needs to be added?).

You could always try uninstalling R&R3, reboot, then reinstall R&R3.

Michael1980 · #5 Post by **Michael1980** » Thu Oct 06, 2005 1:19 pm

Hi, I reinstalled it and checked the permissions, however the problem remains. Would love to hear any more suggestions, if possible.

SeanM · #6 Post by **SeanM** » Thu Oct 06, 2005 6:22 pm

What kind of machine do you have? What operating system? What is your secondary hard drive? Is it in a docking station? Is it in the ultrabay? Is it USB? What file system is it formatted with? Is it a Basic or Dynamic partition? What does "crash" mean, do you get an error message, or does it just close? If you get an error message, what is it? Were you ever able to get to that screen? If so, when did it break? What do you use to scan for viruses / spyware? Are they up-to-date? Have you checked recently? What other apps are running? Have you tried shutting some of them down?

Michael1980 · #7 Post by **Michael1980** » Fri Oct 07, 2005 7:37 am

Well it is the T42 with a new 80gb drive in it. Running XP Pro updated.
2nd HDD is not important since the crash happens with or without it. It is the Ultrabay adapter 2nd hdd.

Crash is the error message when you can "report it to microsoft".

I use F-Secure antivirus.

No apps running.

Regards

R&R3 crashes when I go to exclude files.

R&R3 crashes when I go to exclude files.

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