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ibm customer care sucks

Posted: Thu Nov 10, 2005 5:37 pm
by fartonmyear
i sent in my laptop because there were pressure marks. a gamble. but i also said that the backlight was bleeding through the edge. that SHOULD be covered by warranty right? but they said the bleeding was because of the pressure mark. i doubt i could push hard enough on the lcd in order to physically move it out of its place.

Posted: Fri Nov 11, 2005 12:27 am
by pphilipko
The pressure marks, you could argue, are a result of faulty assembling.

Posted: Fri Nov 11, 2005 6:01 am
by fartonmyear
i'm sending this in again and just say that there's backlight bleeding.