Thinkpads Forum

Posted: **Thu Dec 22, 2005 8:29 am**

Hi,

On my T41p I have sSupportWeb.xml and IBMAgent.xml does anybody know what they are for and if it is safe to delete them.

I'm still trying to resolve my Event type errors

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7000
Date: 12/16/2005
Time: 18:01:06
User: N/A
Computer: T41P
Description:
The PMEM service failed to start due to the following error:
The system cannot find the file specified.

I have narrowed done the PMEM to these two files, although I do not know which program created them. Anybody have any idea?
Thanks

Sepehr

Note from Moderator: I moved this to the General forum where it would more likely get answered.

Posted: **Thu Dec 22, 2005 2:03 pm**

You can view xml files with Internet Explorer, Wordpad or Notepad. FWIW, I don't have IBMAgent.xml or sSupportWeb.xml on my T42.

Posted: **Thu Dec 22, 2005 6:02 pm**

please post links to the files or the contents of the files themselves. You can open them with notepad or IE then just do a copy / paste.

Posted: **Fri Dec 23, 2005 1:38 am**

Thanks.

I have checked both files and they give very detailed information regarding my T41P including every hardware, all installed softwares (model) and all Hot fixes from window etc. I have felling that they were installed by Acess IBM.

Now my question is what happens if I delete them.

Sepehr

Posted: **Fri Dec 23, 2005 8:32 am**

akhavan wrote:I have checked both files and they give very detailed information regarding my T41P including every hardware, all installed softwares (model) and all Hot fixes from window etc. I have felling that they were installed by Acess IBM.

I believe egatherer created these files. There is a file called egather2.exe that collects system information.

IBM eGatherer version 2.42.x - Servers

Frequently asked questions - Automated solutions

Posted: **Fri Dec 23, 2005 9:12 am**

I have to agree that this file was probably created by eGatherer. If so, the first line in the file will be something like

Code: Select all

  <?xml version="1.0" encoding="UTF-8" standalone="yes" ?> 
- <EG_GATHERED_DATA>
- <EG_GATHERER_VERSION>
  <EG_MY_PATH>C:\WINDOWS\Downloaded Program Files\IbmEgath.dll</EG_MY_PATH> 
  <EG_MY_VERSION>3, 0, 0, 9</EG_MY_VERSION> 
  <EG_MY_LANGUAGE>IBM Access Support Plugin EN</EG_MY_LANGUAGE> 
....

The easiest way to install eGatherer without realizing it is if you click the "Detect my system option" at the IBM.COM site when trying to find drivers/check warranty status etc etc.

Posted: **Fri Dec 23, 2005 2:21 pm**

Thanks my xml is the same. Now is it safe to delete them?

Posted: **Fri Dec 23, 2005 2:58 pm**

Yep, delete to your hearts' content. Next time you go to IBM.com, eGatherer will re-create the file.

Posted: **Sat Dec 24, 2005 4:38 am**

Thanks again

Thinkpads Forum

xml on C drive T41p

xml on C drive T41p