Service Options; New X60; Advice Solicited
Posted: Mon Jan 29, 2007 11:50 am
In the X60 forum I posted the results of a temperature measuring study of the right palmrest, that I did yesterday on my <3 week old X60: http://forum.thinkpads.com/viewtopic.php?t=36873
I recorded surface temperatures up to almost 102F on the default (medium powersaving) Intel Wifi card setting, and a couple of degrees cooler on the highest power savings setting, something recommended as a "fix" for this commonly reported X60 problem (or feature, however you see it
)
Previously (which I did not mention) this notebook's hard drive died, which fortunately was at a time when I had already received the 7K100 drive destined for the notebook, so I simply put the 7k100 in and called tech support for the replacement original drive.
I find this laptop intolerable to use especially when typing. There are people in this forum who have this same laptop and do not have this problem, and others who have sent their X60s in for service and had this "fixed," either by replacement of the WiFi card or the motherboard. I'm trying to decide what is the best course of action for me in this situation with this virtually new X60 that has already (also) needed a new hard drive.
I called IBM tech support and spoke with a gentleman who supposedly was in Atlanta Georgia but obviously was not a native English speaker (although we understood each other). I don't know where he really was located, and this may not matter. I told him I wanted a new machine, that I'd had too many problems with this machine in <3 weeks and they should pick it up and send out a new one. He said he could not do this, that all he could do was to send me a box by DHL and that I could send it in for depot repair at an IBM service center. Alternatively, I could call the sales dept. and try to get them to replace it. He said there was no "Customer Service" number apart from "sales," even though I recall reading here that there is such a dept. located in the USA as opposed to the sales people who are in Toronto.
My dealings with the sales people in Toronto does not inspire confidence. I have also read some real horror stories in this forum having to do with IBM sanctioned repair facilities where laptops are returned in pieces or missing pieces and with accusations of liquid spills, etc., where there was no such problem existing when the laptop was sent in.
SO--- here's my question: What is my best option? They are dispatching a box to me, but unless they are going to send it to North Carolina (about which I've read good things here) I'm not sending the laptop in (unless I have the wrong impression, please correct me). What I'd really rather do is get ahold of someone who has the power to simply take the thing back and send me a new one, since a <3 week old laptop should not already be having these problems and I should not have to accept a machine that is being repaired, now TWICE, in this period.
Any and all comments and pieces of advice would be much appreciated!
I recorded surface temperatures up to almost 102F on the default (medium powersaving) Intel Wifi card setting, and a couple of degrees cooler on the highest power savings setting, something recommended as a "fix" for this commonly reported X60 problem (or feature, however you see it
)Previously (which I did not mention) this notebook's hard drive died, which fortunately was at a time when I had already received the 7K100 drive destined for the notebook, so I simply put the 7k100 in and called tech support for the replacement original drive.
I find this laptop intolerable to use especially when typing. There are people in this forum who have this same laptop and do not have this problem, and others who have sent their X60s in for service and had this "fixed," either by replacement of the WiFi card or the motherboard. I'm trying to decide what is the best course of action for me in this situation with this virtually new X60 that has already (also) needed a new hard drive.
I called IBM tech support and spoke with a gentleman who supposedly was in Atlanta Georgia but obviously was not a native English speaker (although we understood each other). I don't know where he really was located, and this may not matter. I told him I wanted a new machine, that I'd had too many problems with this machine in <3 weeks and they should pick it up and send out a new one. He said he could not do this, that all he could do was to send me a box by DHL and that I could send it in for depot repair at an IBM service center. Alternatively, I could call the sales dept. and try to get them to replace it. He said there was no "Customer Service" number apart from "sales," even though I recall reading here that there is such a dept. located in the USA as opposed to the sales people who are in Toronto.
My dealings with the sales people in Toronto does not inspire confidence. I have also read some real horror stories in this forum having to do with IBM sanctioned repair facilities where laptops are returned in pieces or missing pieces and with accusations of liquid spills, etc., where there was no such problem existing when the laptop was sent in.
SO--- here's my question: What is my best option? They are dispatching a box to me, but unless they are going to send it to North Carolina (about which I've read good things here) I'm not sending the laptop in (unless I have the wrong impression, please correct me). What I'd really rather do is get ahold of someone who has the power to simply take the thing back and send me a new one, since a <3 week old laptop should not already be having these problems and I should not have to accept a machine that is being repaired, now TWICE, in this period.
Any and all comments and pieces of advice would be much appreciated!
