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Error in creating rescue media process.. pls help!

Posted: Tue Nov 27, 2007 11:56 am
by tamujun
I updated R&R to the latest version and tried to create a rescue media DVD for the system. And here comes the error message:

An internal error has caused this processo fail.

I have T60 Vista, R&R4.1. Backup to USB HDD works fine. However hen I tried to make the USB HDD bootable, it failed.

I did have a boot manager in place and wonder R&R could not find the original boot ini file provided by the OEM.

I tried to boot it up from an old version of rescue CD but also failed. My system is working fine but I just try to make a bootable DVD for future use.

Somebody can help me on this?? Thanks!

Posted: Tue Nov 27, 2007 3:19 pm
by ryengineer
Can you boot into Predesktop console? If not then try the following method:

Rescue and Recovery - Recovery repair diskette.

You can call IBM Support Center at 1-800-426-7378 (24/7!) and explain what you're explaining to request a copy of Product Recovery disks. If you still can't restore your system through those disks then your HDD might require a low level format.

Please refer to the following thread for more info. on low level format:

RnR 3.1 Unable to restore to factory sett. from Hidd. Partit.

Posted: Tue Nov 27, 2007 3:27 pm
by andyP
I don't believe that any version R&R supports DVD as boot media, try creating a boot cd.
Did the older version cd fail because it couldn't find something to recover, or did it just not work? (afaik different versions of R&R are not compatible with each other)

Posted: Wed Nov 28, 2007 8:00 pm
by tamujun
andyP wrote:I don't believe that any version R&R supports DVD as boot media, try creating a boot cd.
Did the older version cd fail because it couldn't find something to recover, or did it just not work? (afaik different versions of R&R are not compatible with each other)
Thanks guys. I have figured it out. After upgrading my R&R from 4.0 to 4.1, I was able to create a rescue media. Yes, it's DVD bootable!:-)

Thanks again for your kind responses.