Warranty Repairs in Raleigh?

[chadwicktr]

My 4 month old T61 graphic's card went out this week (see: http://forum.thinkpads.com/viewtopic.php?t=53900). When I bought my thinkpad, I got the 3 year depot thinkpad protection, but unfortunately didn't get the onsite. I called today, and it would be 219 to upgrade to 3 years onsite, which I don't want to do.

SO, I was wondering since I live in raleigh, if I could drop it off somewhere without having to mail it in for depot repairs (I've heard too many horror stories with the company lenovo outsources it to). I asked tech support, and he claimed the website was down on the weekend to look for the nearest repair center to my house, and I would have to call back on Monday to see.

Has anyone here dropped off their thinkpad for depot repair? How long did it take?

CT

[Harryc]

He's right the link is down. Try the 'americas' link at the below website on Monday.

Locate an authorized warranty service provider

[chadwicktr]

I ended up taking it to FirstService in Raleigh on Monday, and got it back today (Thursday). I called a few of the local numbers from the authorized warranty service provider search I did -- several weren't for personal home/office repairs.

I am glad I didn't have to mail it in; however, they didn't seat the plastic above the keyboard properly as it catches sometimes when I open the LCD -- the left side is seated properly, but the right side is not. No biggie, I'll just reseat it myself.

Do other companies like dell/hp have local authorized repair centers? I really like the fact that I can drop it off locally!