System Update fails to start

[dasbeez]

To start off I am running Windows Vista Business with 4gigs of ram on a T61p. When I start System update I get an error "TVSU.exe has stopped working". This is running the latest version of System Update that is out there, just installed today. I was getting a similar error previously but it was stuck in a loop and I had to end the task.

If I look in Problem Reports and Solutions I can see the errror happened in TVSUTIL.DLL but I have no idea how to fix it:

Product
tvsu.exe

Problem
Stopped working

Date
1/24/2008 1:59 PM

Status
Not Reported

Problem signature
Problem Event Name: APPCRASH
Application Name: tvsu.exe
Application Version: 0.0.0.0
Application Timestamp: 47819764
Fault Module Name: tvsutil.dll
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 4781976b
Exception Code: c0000005
Exception Offset: 00002683
OS Version: 6.0.6001.2.1.0.256.6
Locale ID: 1033
Additional Information 1: 4573
Additional Information 2: bfd7df58fa8e23339614083a2b194976
Additional Information 3: 0ed5
Additional Information 4: 5075d637dd0841c7f1eade6db87c83a3


Does anyone have any idea what causes this problem and how to fix it or get around it?

Thanks,

Adam

[boofoo]

There's a long thread about it here: http://forum.thinkpads.com/viewtopic.php?=&p=260066. I had this problem and found that it was because I'd disabled the Server service, but you may have another cause--different solutions reported on the thread.

[PeterVermont]

When I read dasbeez's post it could have been written by me. I have the exact machine even to the extent of having 4 gigs of Ram that only shows up as 3 gigs.

I have tried everything I can think of. My wife had a similar problem and fixed it by uninstalling as much of dotnet as she could and then reinstalling all of it. I did so to the extent possible but as far as I can tell it is not possible to uninstall dotnet 2.0 from Vista.

The only odd thing I can find is in C:\Program Files\Lenovo\System Update\logs\service_log.txt which shows an error involving registry issues. This was after completely uninstalling System Update and re-installing it. I am not sure how to fix this and do not know if it the root of my problem. Here are the log contents:

Info 2008-03-16 , 01:24:34
at Tvsu.Service.Server.TvsuService.OnStart(String[] args)
Message: Start service

Info 2008-03-16 , 01:24:34
at Tvsu.Service.Server.TvsuService.OnStart(String[] args)
Message: The flag of monitor registry: True

Info 2008-03-16 , 01:24:34
at Tvsu.Service.Server.TvsuService.StartRegistryMonitor()
Message: Start monitor: HKEY_LOCAL_MACHINE\SOFTWARE\Policies

Info 2008-03-16 , 01:24:34
at Tvsu.Service.Server.TvsuService.IsFoundProcess(String processName)
Message: An error is occurred when finding process, error message:

Info 2008-03-16 , 01:24:34
at Tvsu.Service.Server.TvsuService.OnStart(String[] args)
Message: The result of comparing registry key is: True

Info 2008-03-16 , 01:24:34
at Tvsu.Service.Server.TvsuService.OnStart(String[] args)
Message: The result of comparing process is: False

Info 2008-03-16 , 01:24:34
at Tvsu.Service.Server.TvsuService.OnStart(String[] args)
Message: Begin to copy registry keys

Info 2008-03-16 , 01:24:34
at Tvsu.Service.Server.TvsuService.CopyRegistryKeyValues(RegistryKey sourceKey, RegistryKey destinationKey)
Message: Error in copying registry key, message: Object reference not set to an instance of an object.

Info 2008-03-16 , 01:24:34
at Tvsu.Service.Server.TvsuService.OnStart(String[] args)
Message: Begin to launch reloadsched.exe from: C:\Program Files\Common Files\Lenovo\Scheduler\reloadsched.exe


Suggestions/ideas welcome!

[PeterVermont]

I noticed an error in the Application Event log. The source was listed as 'SideBySide' but as you will see below it refers to the installation of System Update:

Activation context generation failed for "C:\Program Files\Lenovo\System Update\Installer64.exe". Dependent Assembly Microsoft.VC80.CRT,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0" could not be found. Please use sxstrace.exe for detailed diagnosis.

The odd think about is that I do not have an amd64 processor but have an Intel Core 2 Duo T7500

[JayNYC]

same problem: tvsu.exe has stopped working.

log:

Code: Select all

Info	2008-04-10 , 09:07:48
	at Tvsu.Service.Server.TvsuService.OnStart(String[] args)
	Message: Start service

Info	2008-04-10 , 09:07:48
	at Tvsu.Service.Server.TvsuService.OnStart(String[] args)
	Message: The flag of monitor registry: True

Info	2008-04-10 , 09:07:48
	at Tvsu.Service.Server.TvsuService.StartRegistryMonitor()
	Message: Start monitor: HKEY_LOCAL_MACHINE\SOFTWARE\Policies

Info	2008-04-10 , 09:07:48
	at Tvsu.Service.Server.TvsuService.IsReload()
	Message: error in judging reload, error message:Object reference not set to an instance of an object.

Info	2008-04-10 , 09:07:48
	at Tvsu.Service.Server.TvsuService.IsFoundProcess(String processName)
	Message: An error is occurred when finding process, error message:

Info	2008-04-10 , 09:07:48
	at Tvsu.Service.Server.TvsuService.OnStart(String[] args)
	Message: The result of comparing registry key is: False

Info	2008-04-10 , 09:07:48
	at Tvsu.Service.Server.TvsuService.OnStart(String[] args)
	Message: The result of comparing process  is: False

also

Code: Select all

TSS(L) 1: 08:50:08:0959 tvsu.cpp(446): StartTvsukernel : admin 
TSS(L) 1: 08:50:08:0990 tvsu.cpp(452): Begin InvokeUacSdkViaService 
TSS(L) 1: 08:51:37:0457 tvsu.cpp(446): StartTvsukernel : admin 
TSS(L) 1: 08:51:37:0457 tvsu.cpp(452): Begin InvokeUacSdkViaService 
TSS(L) 1: 08:53:14:0099 tvsu.cpp(446): StartTvsukernel : admin 
TSS(L) 1: 08:53:14:0099 tvsu.cpp(452): Begin InvokeUacSdkViaService 
TSS(L) 1: 08:55:55:0454 tvsu.cpp(446): StartTvsukernel : admin 
TSS(L) 1: 08:55:55:0454 tvsu.cpp(452): Begin InvokeUacSdkViaService 
TSS(L) 1: 09:09:19:0126 tvsu.cpp(446): StartTvsukernel : admin 
TSS(L) 1: 09:09:19:0126 tvsu.cpp(452): Begin InvokeUacSdkViaService 
TSS(L) 1: 09:19:04:0521 tvsu.cpp(446): StartTvsukernel : admin 
TSS(L) 1: 09:19:04:0521 tvsu.cpp(452): Begin InvokeUacSdkViaService 

-------

suggestions anyone?

[PeterVermont]

I ended up doing a re-install

My wife, on XP, fixed this problem by uninstalling all versions of dotnet and then reinstalling them in order but this did not work for me on Vista -- perhaps because I could not find a way to uninstall dotnet 2 since for Vista it is considered part of the OS.

On the plus side, once I did the re-install the latest tvsu did work. I allowed System Update to update itself (which took multiple iterations) -- in other words I did not manually install the latest System Update from Lenove/IBM.

[JayNYC]

looks like the Lenovo forum is better

http://forums.lenovo.com/lnv/board/mess ... 115&page=2