System Update 3.13 problem packages do not install on X61

[Mahatma]

System update isn't working on my X60s:

- it seems to detect accurately what I need, goes through the installation process, but in the end "does not install"

- this is true even if check the alternative of downloading for later installation

- I updated to 3.13 (the most current)

- I updated with Windows update to .Net 2.0

- I tried different times of day

- I tried many programs, urgent ones only, etc.

I'm running a fairly ordinary XP system. One theory is I may have shut off something in Services.msc (done as a tweak to speed up the machine) but most of what I turned off is only relevant to a network (I work standalone). For example, I turned off indexing, and remote desktop.

Any ideas? System updates has three critical issues, not including a bios update that's not a bad idea.

Thanks for any tips!

CBK

[ryengineer]

snip....I'm running a fairly ordinary XP system. One theory is I may have shut off something in Services.msc (done as a tweak to speed up the machine) but most of what I turned off is only relevant to a network (I work standalone). For example, I turned off indexing, and remote desktop.....snip

ThinkVantage System Update requires Windows XP with SP2 or later. You also don't mention which services you disabled, "TVT Scheduler" and "System Update" are the core services System Update uses, there may be more that plays a part to display respiratory to you so it would be better if you reenable the services which you've disabled.

Manually downloading packages is also an alternative option.

[Mahatma]

Thanks for your help.

"You also don't mention which services you disabled, "TVT Scheduler" and "System Update" are the core services System Update uses, there may be more that plays a part to display respiratory to you so it would be better if you reenable the services which you've disabled."


Thanks. TVTscheduler *was* disabled (hey, a T42 on XP really SINGS when you turn off indexing and a few other things) but unfortunately turning it back on (and eventually, nearly all other services) didn't help. System Update was already on.

"Manually downloading packages is also an alternative option"

Thanks, although that's daunting. System Update shows that I need a lot of stuff, 3 of them critical, and that doesn't include the BIOS update. The danger of individual downloads (apart from time) is the possiblity of installing the wrong things -- and the possible messes that can result.

Any other suggestions? Does Lenovo provide support? Does some log identify why System Update doesn't actually do anything?

I've always found System Update spotty (sometimes offering as an update an older version) but now it starts slow, takes a long time to download, and doesn't install anything. Errk.

Ben

[Mahatma]

WELL, I still haven't gotten it running, but I'm making progress. Maybe. Or at least found potentially useful information -- perhaps someone here knows what these things (2 log files from my machine, and a website discussion of a possibly similar problem) means more than I do.

Note that on my T42, at least, the DOS prompt command
attrib -r -h -s c:\program files\lenovo\system updates\*.*
should be "update" (no "s").

Also, I'm hesitant to delete my c:\drivers and c:\ibmtools folders.

Also I don't have this key in my registry:

HKEY_LOCAL_MACHINE\SOFTWARE\IBM\AccessIBM\TEXT\LAUNCHER

but I do have this, which sounds similar (not that "similar" means much in the registry!).

HKEY_LOCAL_MACHINE\SOFTWARE\IBM\ThinkPadSoftwareInstaller



Ben

============
InstallUtil.InstallLog

Running a transacted installation.

Beginning the Install phase of the installation.
See the contents of the log file for the c:\program files\lenovo\system update\suservice.exe assembly's progress.
The file is located at c:\program files\lenovo\system update\suservice.InstallLog.

An exception occurred during the Install phase.
System.InvalidOperationException: An exception occurred in the OnAfterInstall event handler of System.ServiceProcess.ServiceInstaller.
The inner exception System.InvalidOperationException was thrown with the following error message: Cannot start service SUService on computer '.'..
The inner exception System.ComponentModel.Win32Exception was thrown with the following error message: The system cannot find the path specified.

The Rollback phase of the installation is beginning.
See the contents of the log file for the c:\program files\lenovo\system update\suservice.exe assembly's progress.
The file is located at c:\program files\lenovo\system update\suservice.InstallLog.

The Rollback phase completed successfully.

The transacted install has completed.

====================
suservice.InstallLog

Installing assembly 'c:\program files\lenovo\system update\suservice.exe'.
Affected parameters are:
assemblypath = c:\program files\lenovo\system update\suservice.exe
logfile = c:\program files\lenovo\system update\suservice.InstallLog
Installing service SUService...
Creating EventLog source SUService in log Application...
An exception occurred in the OnAfterInstall event handler of System.ServiceProcess.ServiceInstaller.
System.InvalidOperationException: Cannot start service SUService on computer '.'.
The inner exception System.ComponentModel.Win32Exception was thrown with the following error message: The system cannot find the path specified.
Rolling back assembly 'c:\program files\lenovo\system update\suservice.exe'.
Affected parameters are:
assemblypath = c:\program files\lenovo\system update\suservice.exe
logfile = c:\program files\lenovo\system update\suservice.InstallLog
Restoring event log to previous state for source SUService.

===================
http://forum.notebookreview.com/showthr ... 563&page=4

Had the same problem - and found the solution to my problem ( T43 with XP )

with: A problem occurred while loading the System Update configuration settings. Please wait while System Update restarts
Thinkvantage Sustem Update

Checked that .net 2.0 was installed and permission was windows default.
http://www.microsoft.com/downloads/d...displaylang=en

Uninstall and re-install didn't fix the problem.

C:\Program Files\Lenovo\System Update
Attrib and file owner ship checked

eg go in dosprompt and type
attrib -r -h -s c:\program files\lenovo\system updates\*.*

Windows Management Instrumentation
service was not running (Disabled)
ind dos:
net start winmgmt

Enabled and fixed the service
Go into Control Panel -> administrative tools -> Services ->
Windows Management Instrumentation
Check startup type (should be manuel or automatic)
and start the service if stoped.


C:\IBMTOOLS
and
C:\Drivers
directory deleted.

Your path may be different : check registry
( Be carefull.. click [Start] and type regedit )
Locate the key
HKEY_LOCAL_MACHINE\SOFTWARE\IBM\AccessIBM\TEXT\LAUNCHER
NB: If you have c:\ibmtools and c:\drivers the path is proberly this.

After creating the two directories (empty)
Starting WMI service
restart
Windows Management Instrumentation

Remote Access Connection Manager service
started

Remote Access Connection Manager service
started

Telephony service
started

Computer Browser service
started (But dount think its needed)

ThinkVantage System Update was able to run

[Mahatma]

Turns out *lots* and *lots* of things can inhibit System Update from working.

This thread helps explain some of them:

http://forum.thinkpads.com/viewtopic.ph ... 04&start=0

I find System Update idiotic. The idea it DOWNLOADS updates, and puts them in a place I can't find, and then FAILS to install them is plain annoying.

I can install them fine when I download them individually --- you'd think at a minimum I could use System Update to at least automate the downloading process. I didn't update my machine for a long time (8 months?) and accordingly it had tons of things to update, not all of which are easy to find. Most idiotically, one of the first things it seeks to update is... System Update itself, despite the fact I have the most recent version.

Errk!

B