New R61e and 4GB of RAM - bad to worse
Posted: Fri Apr 18, 2008 8:42 pm
I cleared the contents to sum it up.
2/29 - Purchased R613 7649
3/17 - installed 4GB RAM and started testing - persistent failures
3/24 - machine at depot for repair because won't run with 4GB
4/2 - machine at depot AGAIN for repair because won't run with 4GB
4/25 - After hours of phone calls, e-mails, and opening a case with SDED I am told they could not fix it and will arrange a replacment and it will probably take up to a month to get the replacement.
Is this a joke? Has anyone ever seen something like this where IBM takes this long to diagnose and replace a laptop? 1 month of repair and 1 month to replace?
2/29 - Purchased R613 7649
3/17 - installed 4GB RAM and started testing - persistent failures
3/24 - machine at depot for repair because won't run with 4GB
4/2 - machine at depot AGAIN for repair because won't run with 4GB
4/25 - After hours of phone calls, e-mails, and opening a case with SDED I am told they could not fix it and will arrange a replacment and it will probably take up to a month to get the replacement.
Is this a joke? Has anyone ever seen something like this where IBM takes this long to diagnose and replace a laptop? 1 month of repair and 1 month to replace?