All-In-One Printer Software Conflict

[BuzzBuzzard]

UPDATE - ISSUE RESOLVED


Scenario-1

After installing the software for an hp C6280 Printer/Scanner for networked use, installations some other commercial programs would not complete, hung up. There were no error messages during the installation of the hp software and the printer and scanner functioned normally. Error messages on install or use of the programs, if any, were related to remote procedure call failing. For some, the point of hang-up involved a font installation. Likewise, some installed programs would not complete the uninstall - hangs during uninstall. Some installed programs behaving abnormally - intermittent hangs. No problems if only basic printer driver is installed, however adding the scanner driver brings about the symptoms. Subsequently, removing the scanner driver returns the system to normal. HP made attempts to resolve this via remote desktop for three hours and could not. I have done the factory restore on the laptop three times and each time the results are the same when the scanner software for the C6280 is installed. It does not seem to matter whether I install the printer and scanner software right after the system restore or after other software is added. Once the scanner software is added, the problem presents itself.

Scenario-2 The C6280 software is removed and software for an Epson Workforce 600 is installed. There were no error messages during install, however on attempt to use the scanner failed and an error message states that the scanner could not be found. A new search for the scanner by IP address found the scanner, but a scan failed. The next attempt to use the scanner yielded an error message indicating the scanner was already in use by the laptop on which its first use failed. A restart of the laptop resulted in an error message indicating the failure of a remote procedure call. This and the fact that in each case, the scanner software was involved in the problem are the link between the two scenarios. I have yet to test the Workforce 600 after a fresh factory restore of the laptop.

My next step - to restore the laptop to factory configuration and install Workforce 600 software and test it. 'had a full head of hair before this problem - not much left now - pretty much pulled it all out!

UPDATE - After restoring the laptop to prior to the installation of the HP C6280, then reinstalling the Workforce 600 the problem is resolved. I'll buy no more hp printers!!!

[RealBlackStuff]

Good info.
Next time buy a Brother or Canon printer.

[andrzej]

no problems with hp c8180 (all in one) net & usb install

[BuzzBuzzard]

I have the Epson Workforce 600 fully installed on both of my Lenovo laptops now and have no operating system or software issues of any kiind now. Incicentally, this is an awesome printer. I would not rule out the use of hp printers again, however I would be careful to note and resolve any issues within the limits of the store return policy next time! I will also notify hp if I receive any feedback of others having such a problem. They gave resolving this a real good shot. On one contact, their tech took control of my laptop for over three hours and did everything within their database of relavant resolutions, including registry and other changes. the issue has been passed on to their software engineering department.

[Stargate199]

Probably your problems were Windows related with the drivers. Both printers probably used a similar protocol for communicating and thus confused Windows. Before installing any new printer, uninstall the software and drivers and delete the printer from the printer list. I have had Lexmark and HP printers, and I will always buy HP. Lexmakr has terrible drivers and their printers are total crap and no HP has ever given me a problem. Hp's are always feature rich and provide excellent quality.

[andrzej]

Automatic Private IP Address (APIPA)
FYI after net install hp c8108 (all in one)
with cisco router 877w (all in one)
& ThP laptops x30 (xp) + x60s (xp) +x200s (64 vista)
I had problems with default APIPA enabled
check your setting with ipCfg.bat (see below)

for xp
echo off
%SystemRoot%\system32\ipconfig /all >"%temp%\ip{%date%}.txt"
start /w %SystemRoot%\system32\notepad.exe "%temp%\ip{%date%}.txt"
del "%temp%\ip{%date%}.txt"
echo on

OTOH for 64 vista also
echo off
%SystemRoot%\SysWOW64\ipconfig /all >"%temp%\ip{%date%}.txt"
start /w %SystemRoot%\SysWOW64\notepad.exe "%temp%\ip{%date%}.txt"
del "%temp%\ip{%date%}.txt"
echo on

to force the client to keep its static DHCP IP address
APIPA (xp & vista) were disabled by me
it should be solved by adding for xp & vista
IPAutoconfigurationEnabled=0 (see A)
but
and/or for vista DontPingGateway=1 (see B)

BTW http://www.speedguide.net/files/TCPOptimizer.exe were used
http://www.speedguide.net/downloads.php SG TCP Optimizer

1.
If you want to activate the setting for all adapters, locate the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters
2.
Or, if you want to activate this setting for a specific adapter, locate the adapter-specific registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\<Adapter>

A.
DWORD Value
IPAutoconfigurationEnabled
Value data box, type o
B.
DWORD Value
DontPingGateway
Value data box, type 1