Lenovo's annoying ordering system - now I have *2* keyboards
Posted: Fri Oct 15, 2010 2:15 pm
So I bought a Lenovo Trackpoint keyboard (one of these):
http://www.thinkpads.com/wp-content/upl ... oard-1.jpg
Thing is, Lenovo never sent me an order confirmation via email (that is, I never received one, and my spam blocking software has never blocked it before, and nothing in the greymail bin, either).
So I called them the next day; I don't know why, but Lenovo never seems to be able to look up my order based on ANY of my account info; "I'm sorry sir, I can't find your order without your customer number and order number" is all I hear.
So I order another one, and write down the customer/order number, and THIS time I get an email from them.
And then I receive 2 keyboards, one of them being the order they couldn't find.
I wanted to send it back to them, but they said they'd charge their 15% restocking fee and I'd have to pay for shipping myself, and that if I didn't receive their 1st email confirmation, that's not THEIR fault.
Given how much money I've poured into their coffers over the years, I'm not very happy with this attitude.
3 questions for you all:
1. Does anyone know why they have this kind of ordering system, where nobody (not even the customer) can look up their order without their 2 magic numbers, even if they're already logged into their account?
2. How would you go about convincing them to take back the 2nd keyboard at their cost
3. Anyone wanna buy a $53 keyboard for slightly less?
- Tim
http://www.thinkpads.com/wp-content/upl ... oard-1.jpg
Thing is, Lenovo never sent me an order confirmation via email (that is, I never received one, and my spam blocking software has never blocked it before, and nothing in the greymail bin, either).
So I called them the next day; I don't know why, but Lenovo never seems to be able to look up my order based on ANY of my account info; "I'm sorry sir, I can't find your order without your customer number and order number" is all I hear.
So I order another one, and write down the customer/order number, and THIS time I get an email from them.
And then I receive 2 keyboards, one of them being the order they couldn't find.
I wanted to send it back to them, but they said they'd charge their 15% restocking fee and I'd have to pay for shipping myself, and that if I didn't receive their 1st email confirmation, that's not THEIR fault.
Given how much money I've poured into their coffers over the years, I'm not very happy with this attitude.
3 questions for you all:
1. Does anyone know why they have this kind of ordering system, where nobody (not even the customer) can look up their order without their 2 magic numbers, even if they're already logged into their account?
2. How would you go about convincing them to take back the 2nd keyboard at their cost
3. Anyone wanna buy a $53 keyboard for slightly less?
- Tim