problem with t42p .... Plz help me

Message

stapol · #1 Post by **stapol** » Sun Jun 20, 2004 12:25 am

I got this laptop two days ago and everything was good for this laptop except one thing, software problem (not sure).
Window sometimes can't shutdown (freeze) after I used this laptop for a long time (> 4 hours). But, I can shutdown windows when I used this laptop only a few hours (less than 1-2 hours).
Does anybody get a problem like this before ?
Thx U

G-Man · #2 Post by **G-Man** » Sun Jun 20, 2004 12:42 am

What softwares, drivers have you installed recently? Are you using IBM Access Connections? If so, what version do you have?

Regards,
G-Man

edelrc · #3 Post by **edelrc** » Sun Jun 20, 2004 12:42 am

If you had it only for two days it will be hard to make the statement that the problem is the time that it has been on.

Also you said two scenarios; <2h or >4h. What happens in between hours? Are you using invernation or standby modes during these periods of time?

The good thing is that since you had got the laptop so recently, just can restore the partition easily. That will help you determinate if is a software or hardware issue.

mtj · #4 Post by **mtj** » Sun Jun 20, 2004 9:34 am

I had exactly the same problem, but now it is fixed, so have some hope.

My new t42p (2373HTU) arrived a week ago and is wonderful in many ways. Only three problems so far: hang during shutdown after long use and two others.

Nothing (Windows Update, IBM Update Connector, calling IBM Service on the phone, etc.) fixed the hang until I did the following:

a. Use IBM Thinkpad Software Installer to get an inventory of all installed software components ("View driver or application version information).

b. Visit IBM multiple file download site (HTU, entry) and compared the versions from step A with those available here.

In my case, six drivers were out of date. Some more than one revision out of date. While your mileage may vary, here was my list:

IBM Active Protection System (1.20b => 1.22) [several steps]
IBM ThinkPad Power Management Driver (1.25 => 1.26)
IBM ThinkPad UltraNav Driver (7.5.17.8 => 7.5.17.10) [two steps]
IBM Integrated 56K Modem for Windows 2000/XP (7.02.02 => 7.02.02.00c)
ThinkPad Software Installer (2.10.03c2 => 2.21.0451) [whoa!]
IBM Access Connections (3.20 => 3.21)

Installing these was interesting. First you download them and then install. The install dows not actually install but (at least for me) actually unpackaged them to C:\DRIVERS where they were waiting to be installed for real (think RPM or Tarball). Then I went through them one at at time and did the install/reboot game.

I failed to follow scientific method, so I don't know which one or ones did the deed, but once it was all done, my hang on shutdown problems were behind me and have not happened since despite much testing on my part.

Hope this helps you too. You might want to investigate the Multiple File Download of IBM Update Connector as the tool for downloading and installing. I did not notice this until I was done with the above so cannot comment on its utility.

Michael

stapol · #5 Post by **stapol** » Sun Jun 20, 2004 11:11 am

Thx people, especially mtj (good vision man)

Last time, I only install microsoft window update and all ibm drivers from access ibm button.

One more think, I want to add 512 mb RAM to my t42p, but I'm not sure with the type of memory. Is this type corret (512MB PC2700 200 pin SODIMM)? Can somebody tell me ?
If this is correct type, I saw from the website two types of RAM of hese types: one is a normal RAM and the other one is low heat RAM. are those RAM really make any difference in producing heat because I never heard before about low heat RAM ?
Thx U .... this forum is awesome ... really helpful

http://www.oempcworld.com/Merchant2/mer ... 700-SODIMM

LOW HEAT
http://www.oempcworld.com/Merchant2/mer ... 700-SODIMM

mtj · #6 Post by **mtj** » Sun Jun 20, 2004 12:26 pm

Check Crucial for the specifics...

256MB $54.99
512MB $116.99
1024MB $449.99

G-Man · #7 Post by **G-Man** » Sun Jun 20, 2004 1:58 pm

Mtj, Stapol,

As I see your TPs were shipped with Access Connections 3.20. This version had this log off, shut down problem. We've discussed it a few weeks ago. So Stapol, just install AC 3.21, and the problem will be solved.

Regards,
G-Man

stapol · #8 Post by **stapol** » Sun Jun 20, 2004 5:43 pm

G-Man

My Access Connections version is 3.10. Last time, I updated every drivers with access ibm button, including AC 3.10 and it automatically installed new AC 3.21 to my laptop. After I updated using access ibm button, I got hang problem. Now, I try not to updated any drivers so I used original drivers from ibm.
Thx U

stapol · #9 Post by **stapol** » Sun Jun 20, 2004 5:58 pm

G-Man ...

I think u absolutely correct about AC problem. When I see updated driver now through access ibm button, it give me AC version 3.20. So, with access ibm button, I updated AC 3.10 to Ac 3.20 and this is a big problem .... lol

I'm just curious why access ibm button gave me AC 3.20 instead of 3.21 then

(it's ridiculous)

Thx man .....

booteus · #10 Post by **booteus** » Mon Jun 21, 2004 12:08 am

So, in summary, how many of us are still having this problem? I recieved my T42p (2373-GVU) 5 days ago, and it would not wake up properly from standby or hiberation. I have since updated everything, and nothing has solved my problem. IBM wants the machine back for reimaging or replacement at this point. Any more ideas?