ACCESS IBM

Message

Richard · #1 Post by **Richard** » Mon Jun 28, 2004 3:34 pm

We have two new 2379 DYU. Fast great machines. Issue is when we try to "access IBM" to check updates it (they) won't connect. Tried it on both T-1 LAN at office and cable modem at home same result. Also tried with CNN minimized to insure that we had an active internet connection. Otherwise big improvbemt over the T22 and T30's They will be replacing

Leon · #2 Post by **Leon** » Mon Jun 28, 2004 3:37 pm

Several, including myself have complained about this. It's hard for me to believe, a big company like IBM ships something with every one of their laptops, and can't get it to work???? Inquiring minds want to know what the **** is going on!

#3 Post by **K. Eng** » Mon Jun 28, 2004 3:41 pm

The Access IBM Update Connector is notoriously unreliable. It's far easier to go to the driver matrix and download updates manually:

http://www-307.ibm.com/pc/support/site. ... PAD-MATRIX

Download the packages - they are self decompressing files and will decompress in c:\ibmtools or c:\drivers. Then use the "ThinkPad Software Installer" to update to the current version (the Software Installer will detect new packages that have been decompressed to the ibmtools and drivers folder, and allows you to choose what version of the driver or tool you want to use).

Leon · #4 Post by **Leon** » Mon Jun 28, 2004 3:44 pm

do I have to (laboriously) check each driver to see if I have the current version or not??? Or do I just download everything and it figures it out for me?

#5 Post by **K. Eng** » Mon Jun 28, 2004 3:47 pm

You don't have to check each version. You can download the autodecompress packages and execute them to decompress them to c:\drivers & c:\ibmtools

When you run the software installer, it will automatically parse through c:\drivers and c:\ibmtools and look for decompressed packages. It will also check your system to see what the current package version is for each driver or tool.

Each driver or tool listed in the software installer will have a set of radio buttons listing the packages that are available. You can then choose what version you want.

Richard · #6 Post by **Richard** » Mon Jun 28, 2004 3:47 pm

I have forced an escallation into one of the engineering groups. Will see what happens

Leon · #7 Post by **Leon** » Mon Jun 28, 2004 3:49 pm

is there a case number?... maybe we can all call and reference it to show our numbers!

Richard · #8 Post by **Richard** » Mon Jun 28, 2004 3:55 pm

W77QF and am working directly with second level folks in Atlanta and Raleigh

Leon · #9 Post by **Leon** » Mon Jun 28, 2004 4:15 pm

Let's all call and referance this case number (W77QF) so we can get it fixed (1-800-IBM-SERV).

Richard · #10 Post by **Richard** » Tue Jun 29, 2004 2:37 pm

IBM has now offered to take in our of Machines to evaluate and fix. Opinion?

#11 Post by **K. Eng** » Tue Jun 29, 2004 2:47 pm

Don't send your machine in if the problem is not in hardware. IBM should be able to replicate the unreliablility of the Access IBM Update Connector (or at least its unbearable slowness).

Richard wrote:IBM has now offered to take in our of Machines to evaluate and fix. Opinion?

Richard · #12 Post by **Richard** » Tue Jun 29, 2004 2:49 pm

That was my exact message to a "Executive" Cutomser Relations type. We'll see!

Flightvector · #13 Post by **Flightvector** » Tue Jun 29, 2004 8:45 pm

Does anybody experience application failure of Access Connections on startup (with the Microsoft send error report message appearing) from time to time? Not that I need it or find it particularly useful, but I just wished it didn't do this. It seems no system changes could have caused this as it is a new T42. I'm just trying to determine if this is a mildly unstable app by design? That wouldn't be right for IBM

Richard · #14 Post by **Richard** » Wed Jun 30, 2004 10:44 am

Curious, added 512 meg memory to each of the DYU's (now at a gig) and low and behold ACCESS IBM works every time and connects every time!

Leon · #15 Post by **Leon** » Wed Jun 30, 2004 10:55 am

Really! is it possible that that is why (or a Red Herring?).. comments?

mrbjr · #16 Post by **mrbjr** » Wed Jun 30, 2004 11:45 am

Leon, I cast my vote for " Red Herring "

synapse · #17 Post by **synapse** » Wed Jun 30, 2004 12:38 pm

I have a 2379DYU and I put in another 512 of RAM to bring it up to a gig and Access IBM seems to work fine for me. I can't compare it though to before the RAM upgrade as I only booted up the computer like twice before adding it in. hm... this is interesting.

-Dan

ACCESS IBM

ACCESS IBM

Who is online