EzServ Horror Story (T42p, Ongoing)

[own6volvos]

Wow, this is all outrageous without exaggeration and I for one am dismayed that ppl are so calm and philosophical about IBM laptops being damaged at the repair facilities.

If and when I ever have a problem needing attention, a chill will go up my spine.

When/if my laptop ever goes in (if I ever get it in the first place as it is still "packing"), I will be taking high res photos of the entire laptop before I seal it up in the return box, so that if any scratches or other issue comes up I have proof to back my case.

[noghri]

Okay- so another update. I didn't bother calling EZSERV again and instead sent an E-Mail to the rep at Executive Service who contacted me last time. He got back to me and said that a "formal complaint" will be filed and that I will be contacted within 72 hours. He asked if what I wanted/what would resolve the situation would be a replacement machine, to which I replied that I just wanted a *functional* machine, but that it seems that a replacement would be the fastest way to get that right about now. I sent my company's list of "approved to buy/supportable" Thinkpads, but I don't really know what the specs are on any of them- the "forward to buy" pcs are 2007-xxx, 1702-xxx and 1706-xxx models, which I am unfamiliar with (I currently have a 2373- are these Express or other models?) and the "Acceptable But Non-Preferred" are 2373-xxx, 2668-xxx and a 2525-xxx model. Since mine is listed under our "withdrawn" list I have no idea what they'll offer or what to ask for. At any rate it looks as if I'll finally get this resolved sometime soon.

[rssb]

Got my thinkpad back today after the repair. They seem to have given the benfit of doubt in my favor.

The broke a little piece of plastic over by usb ports, but it is not affecting any functionality so i decided not to send it back again. I think the key is persistance to get your repairs done, but in a reasonable manner.

Thanks again to all who helped.

[rocky01]

Glad you are happy. That's what's important. I on the other hand would be on pins and needles as to what else they didn't fix. I would definitely get new machine and the best one off the list of approved models for all the trouble. They've proven that they need to be watched like a hawk and in my mind anything less than a new machine is taking a gamble to some degree. May sound bold but I would think that up to this point I had been far too trusting with them.