How Strict on Return Date?

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Leon · #1 Post by **Leon** » Mon Jul 19, 2004 12:52 pm

I have a new T42 coming (soon I hope) from a warrenty repair (purchased directly from IBM). It was/is my intention to evaluate the quality of repair, and decide whether to return it or not. However, my 30 Day from invoice window is fast approaching. If it goes a day or two over, what is IBMs attitude.?Has anyone made a return sligtly over the 30 days?

TREX · #2 Post by **TREX** » Mon Jul 19, 2004 4:27 pm

I was wondering how many dead pixels one must have in order to return the unit for another one. We pay good money for these boxes, and I don't think even one should be tolerated.

Leon · #3 Post by **Leon** » Mon Jul 19, 2004 4:42 pm

for 30 Days, for any reason,

After 30 Days, if still under warranty:
http://www-1.ibm.com/support/docview.ws ... &loc=en-us

TREX · #4 Post by **TREX** » Mon Jul 19, 2004 6:30 pm

Yeah, but wouldn't I have to return the unit and purchase another when I get my refund

Or, can I call them within my thirty days and exchange for any reason as well

Leon · #5 Post by **Leon** » Mon Jul 19, 2004 7:09 pm

u can xchamge

TREX · #6 Post by **TREX** » Mon Jul 19, 2004 7:21 pm

Sweet...how do I go about doing that?

Hangfire · #7 Post by **Hangfire** » Mon Jul 19, 2004 7:42 pm

TREX wrote:I was wondering how many dead pixels one must have in order to return the unit for another one. We pay good money for these boxes, and I don't think even one should be tolerated.

I agree, I had one dead pix right in the middle of the screen and it drove me nuts. I told Bill and he had me send it back to IBM and my new one is enroute!

Should be here in a couple of days!

Leon · #8 Post by **Leon** » Mon Jul 19, 2004 9:30 pm

Call the regular IBM 800#, tell them you are within the 30 days and that you want an exchange (rather than a return).

plucky duck · #9 Post by **plucky duck** » Mon Jul 19, 2004 10:35 pm

What's the difference? When you exchange, does the 30day exchange kick in as soon as you get the new laptop? Reason for exchange is so they don't overload your cc with two laptop charges?

Humpa · #10 Post by **Humpa** » Mon Jul 19, 2004 11:01 pm

If you exchange, ibm will wait for your laptop and check it out before shipping you a replacement.
If you do a return, you can order your new thinkpad first and wait for it to arrive before sending in your old one (as long as you don't go over your 30 days, of course!). You will have 2 charges on your cc in the interim, though, like you mentioned.

I did a return instead of an exchange, and it took a total of 8 days. I sent my thinkpad via UPS on Jul 1, and my cc was creditted on Jul 9.

TREX · #11 Post by **TREX** » Mon Jul 19, 2004 11:32 pm

Thanks for all the great info guys.

800-IBM-7378 (SERV) or 800-IBM-7235 (Returns)...

I assume returns?

Leon · #12 Post by **Leon** » Mon Jul 19, 2004 11:34 pm

yes, let us know how it works out...

#13 Post by **BillMorrow** » Tue Jul 20, 2004 12:54 am

FWIW, IBM would rather have a happy customer than an unhappy customer..
and
overall, over many years, i have seen this to be the case..

rules are rules, don't test the limits..

call for an RMA within the 30 days from invoice date..
you have 10 days to get the thinkpad back to RTP, NC..
(read between the lines, here)

plucky duck · #14 Post by **plucky duck** » Tue Jul 20, 2004 1:08 am

Is it 30 days from invoice date to notify them of a return, or within 30 days to have it back in their depot? Mine's due next week and I'm still on the fence whether the X31 is worth giving up the extra power and features for the same price.

rhema83 · #15 Post by **rhema83** » Tue Jul 20, 2004 1:13 am

What if mine is on backorder? When does the 30 days start counting?

Humpa · #16 Post by **Humpa** » Tue Jul 20, 2004 7:17 am

rhema83 wrote:What if mine is on backorder? When does the 30 days start counting?

The 30 days starts on the day of the invoice, which is also when you can see your serial number, and when they actually bill your credit card.

plucky duck wrote:Is it 30 days from invoice date to notify them of a return, or within 30 days to have it back in their depot?

Bill said this:
"call for an RMA within the 30 days from invoice date..
you have 10 days to get the thinkpad back to RTP, NC..
(read between the lines, here)"
... so, just call and get your RMA number within the 30 days, and then send it in within 10 days from that.

#17 Post by **BillMorrow** » Tue Jul 20, 2004 11:22 am

when it invoices..
which is when your CC is charged..
in singapore, it might be different..

for me, i have a shorter fuse..
i want to know right away if you don't like your thinkpad..

but then i do business with each customer in a highly personal fashion..

TREX · #18 Post by **TREX** » Tue Jul 20, 2004 9:51 pm

I called IBM and they are sending UPS to pickup my pad. My model is in stock at the moment, but that doesn't mean they will be when I need them to be!

Leon · #19 Post by **Leon** » Tue Jul 20, 2004 9:54 pm

did you do the exchange... i might do one.... how did it go?

TREX · #20 Post by **TREX** » Tue Jul 20, 2004 11:09 pm

I did do the exchange. It went smoothly. It is going to suck waiting all over again, however...

TREX · #21 Post by **TREX** » Mon Jul 26, 2004 5:12 pm

Well, it is Monday and my pad just made it to NC. Does anyone know how long it takes IBM to ship the new pad after the old pad arrives at their dock? All things being equal of course...

I spoke with the rep about upgrading to the ThinkPad Protection Plan. He said this is based on what state you live in because of their service contracts. Here in the sunshine state, IBM can upgrade the warranty on a business account only. We affixed my companies name to the account and he upgraded me for $129 for three years. That mixed with my homeowners should have all my bases covered.

Here is the $3k question. What keeps people from simply dropping their pad before the TPP expires? I personally wouldn't be able to enjoy something I obtain honestly, but surely not everyone holds themselves to the same moral standards as I do!

Leon · #22 Post by **Leon** » Mon Jul 26, 2004 5:20 pm

well, if someone did that, all they will do is fix it.... so, what would they gain???

TREX · #23 Post by **TREX** » Mon Jul 26, 2004 6:09 pm

The way it was explained to me is that if you destroy the laptop it will be replaced. Is this incorrect?

Leon · #24 Post by **Leon** » Mon Jul 26, 2004 6:52 pm

"destroy" is a relative term.... if it fell off a 3 story building into little pieces, and you collected the pieces, then I guess they'd have no choice... but don't forget, IBM can replace all pieces....so in a normal "drop", they would replace the case, the screen, and anything broken inside.....

leesiulung · #25 Post by **leesiulung** » Tue Jul 27, 2004 9:01 am

TREX wrote:Well, it is Monday and my pad just made it to NC. Does anyone know how long it takes IBM to ship the new pad after the old pad arrives at their dock? All things being equal of course...

I spoke with the rep about upgrading to the ThinkPad Protection Plan. He said this is based on what state you live in because of their service contracts. Here in the sunshine state, IBM can upgrade the warranty on a business account only. We affixed my companies name to the account and he upgraded me for $129 for three years. That mixed with my homeowners should have all my bases covered.

Here is the $3k question. What keeps people from simply dropping their pad before the TPP expires? I personally wouldn't be able to enjoy something I obtain honestly, but surely not everyone holds themselves to the same moral standards as I do!

Hey Trex, How did you get the thinpad protection priced at $129? The only price I have found it foreis $169.

JHEM · #26 Post by **JHEM** » Tue Jul 27, 2004 9:20 am

TREX wrote:Here is the $3k question. What keeps people from simply dropping their pad before the TPP expires?

Absolutely nothing! But what would you gain by doing so?

If the machine was completely destroyed, they'd simply replace it with a similar machine from stock or build one from parts.

You'd still, in essence, wind up with a three year old machine.

I've got enough T2x series parts lying about that I could easily build one for a few hundred dollars in out of pocket expenses and I'm certain that IBM could do the same for much less. In three years time I'll be able to do the same for T4x series machines and so will IBM.

Regards,

James

TREX · #27 Post by **TREX** » Tue Jul 27, 2004 11:23 pm

OIC...

I still haven't heard anything from IBM about my exchange. It has been a week since I received my RMA#. I know the package hit the docks in NC, but nothing new so far...

TREX · #28 Post by **TREX** » Wed Jul 28, 2004 5:38 pm

Found out that my laptop shipped today with 215 other laptops. WOW That's a lot of laptops. Check the 129 for the ThinkPad Protection Plan...it was 169. Well worth the extra cash considering I am constantly on the move. I got my Targus Defcon1 lock today, and it seems to be a good mix of features and function. I will let you all know how it works in action.

Oxleyrd · #29 Post by **Oxleyrd** » Mon Aug 16, 2004 9:59 pm

morrow wrote:when it invoices..
which is when your CC is charged..
in singapore, it might be different..

for me, i have a shorter fuse..
i want to know right away if you don't like your thinkpad..

but then i do business with each customer in a highly personal fashion..

Just curious, what do you mean by "in singapore, it might be different.." (I live in singapore). Can you share some your singapore experiences if you had before?

Thanks...

How Strict on Return Date?

How Strict on Return Date?

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