3 Month Warranty ???

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CoolDragon · #1 Post by **CoolDragon** » Sat Feb 18, 2006 6:41 pm

I bought my T43p in June 2005, but today I when I called IBM for the strange fan noise problem, the rep told me my warranty was expired on September 12, 2005!

How could this happen? If I remember correctly, IBM's shortest warranty is 1 one year, is this correct? And when I bought it, I looked up on IBM's website, it showed 3 years.

[censored], I should have print out that page!

leegaard · #2 Post by **leegaard** » Sat Feb 18, 2006 6:53 pm

Have you made a warranty lookup yourself?

CoolDragon · #3 Post by **CoolDragon** » Sat Feb 18, 2006 7:07 pm

Yeah, their website shows the same result as the rep said.

I contacted IBM again, and they said that Entitlement department will contact me with this issue.

Obviously, something is meesed up. The warranty comes with 2687 is 3 year as the printed material shows which is along the machine I received.

And I even had them send me the Thai keyboard in September 2005.

zzyss · #4 Post by **zzyss** » Mon Feb 20, 2006 1:44 am

Did you buy it through the IBM Certified Used program? Those machines will only have 3 months.

velvetsteele · #5 Post by **velvetsteele** » Mon Feb 20, 2006 4:57 am

Please post the buy/purchase. if this is a used machine/ or new? Otherwise your post makes little sense.

CoolDragon · #6 Post by **CoolDragon** » Mon Feb 20, 2006 11:53 am

OK, I bought from eBay in June 2005.

The machine is brand new, actually the build date is May 2005. The seller claimed to have 3 year warranty.

The day I got my machine, I made a warranty check on IBM website, it shows clearly 3 year warranty.

Actually, I place several service calls to IBM regarding my keyboard. The last one was in September 2005, and they finally got the right keyboard and sent to me.

3 Month Warranty ???

3 Month Warranty ???

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