Whats IBM's/Lenovo's keyboard replacement policy?

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Navck · #1 Post by **Navck** » Mon Apr 10, 2006 6:34 pm

Isn't it that you can get a new keyboard every year, or exchange your current one in? My T43's keyboard is getting pretty worn out (The E key's sticker is coming off already.)

coolname1 · #2 Post by **coolname1** » Mon Apr 10, 2006 6:49 pm

just tell them that 1 of your key is missing and they will send you a replacement within 48 hours. Assuming that your IBM is still under warranty.
Also, you won't need to send the old keyboard back either

Navck · #3 Post by **Navck** » Mon Apr 10, 2006 7:07 pm

I knew one guy who got a new keyboard just because he called and they wanted him to send his old one back, but I'm not sure if I can do that, so I'm just checking. By missing, can that mean the sticker is falling or the key is a bit wobbly?

Hanson · #4 Post by **Hanson** » Mon Apr 10, 2006 8:18 pm

Navck wrote:I knew one guy who got a new keyboard just because he called and they wanted him to send his old one back, but I'm not sure if I can do that, so I'm just checking. By missing, can that mean the sticker is falling or the key is a bit wobbly?

You probably won't have to send the old keyboard back, my rep told me I needed to, but when I received my keyboard the order slip did not indicate that I needed to send it back nor did they include any return box (I guess it is because shipping the old keyboard back to them does not justify the cost).

My CHICONY replacement keyboard has a wobbly "H" key, but I have not called IBM for another new keyboard just because they may be suspicious for making another request so soon. Besides, the key has not affected my performance yet; I will have to wait for the wear and tear to see if the key gets worse.

If the sticker is falling, the rep may just say live with it; warranty does not cover wear and tear. But if the key is wobbly, then it may be considered a defect and they will replace it for you. If they seem reluctant, just emphasize that you cannot afford to wait for a new keyboard to be shipped to you after the key breaks off.

andy71600 · #5 Post by **andy71600** » Mon Apr 10, 2006 9:40 pm

mine clicked funny when the arrow keys were pressed. they sounded very loose, so i called and a new one was at my house the next day! plus, i didn't have to send my old one back

revolutionary_one · #6 Post by **revolutionary_one** » Tue Apr 11, 2006 12:33 am

Heh, will they replace the keyboard if you claim accidental damage with finger oils and buncha "gunk" getting in between the grooves in the keyboard?

I give myself another couple of months before i get enough "gunk" in the keyboard to when i actually have to call it on for replacement....compared to the keyboards i've seen on some of the corporate issue dells, my keyboard is absolutley sterile.

christopher_wolf · #7 Post by **christopher_wolf** » Tue Apr 11, 2006 12:38 am

revolutionary_one wrote:Heh, will they replace the keyboard if you claim accidental damage with finger oils and buncha "gunk" getting in between the grooves in the keyboard?

I give myself another couple of months before i get enough "gunk" in the keyboard to when i actually have to call it on for replacement....compared to the keyboards i've seen on some of the corporate issue dells, my keyboard is absolutley sterile.

That is a big problem, junk getting in the keyboard....Wow, do I ever hate that.

DIGITALgimpus · #8 Post by **DIGITALgimpus** » Tue Apr 11, 2006 9:14 am

Compressed air on a regular basis keeps things pretty clean.

and using a tissue, and a credit card to wipe in between can also help (wrap the tissue around the card or other thin object).... and carefully wipe.

Keeps mine rather clean.

fbrdphreak · #9 Post by **fbrdphreak** » Tue Apr 11, 2006 9:42 am

No problem with my full accidental damage coverage

They give me whatever I want :p

Navck · #10 Post by **Navck** » Thu Apr 13, 2006 10:17 pm

Just got my keyboard, the rep I just called said I don't need to return the old one, is this true?

Hanson · #11 Post by **Hanson** » Thu Apr 13, 2006 11:33 pm

Navck wrote:Just got my keyboard, the rep I just called said I don't need to return the old one, is this true?

Yes

Coathanger · #12 Post by **Coathanger** » Sat Apr 15, 2006 12:38 am

I recently purchased a T40 on eBay and was curious about getting a fresh keyboard for it. The warranty expires 2006-07-03, but I have no experience with IBM warranty service.

Do I just call up and quote my serial number or do I need to provide further proof of purchase etc?

lithium726 · #13 Post by **lithium726** » Sat Apr 15, 2006 1:36 am

Just call them up, the warranty is with the machine, not the purchaser. Anyone who has the machine in their hands can get warranty service on it.

Coathanger · #14 Post by **Coathanger** » Sat Apr 15, 2006 2:06 am

Thanks for the info! I'm guessing that I should be asking for English, U.S. (International) keyboard 13N9860 by CHICONY.

Out of interest, what is the difference in quality between the CHICONY and NMB boards?

christopher_wolf · #15 Post by **christopher_wolf** » Sat Apr 15, 2006 2:08 am

Coathanger wrote:Thanks for the info! I'm guessing that I should be asking for English, U.S. (International) keyboard 13N9860 by CHICONY.

Out of interest, what is the difference in quality between the CHICONY and NMB boards?

Most say there is a big difference and they prefer the NMB keyboards over the Chiconys; but it is your personal experience that counts.

gg3761 · #16 Post by **gg3761** » Sun Apr 16, 2006 10:59 pm

My T42 is still under extended warranty and i simply called IBM and told them one of the keys stopped working.(Actually i just wanted a new board due to wear) They said no problem and i had a new keyboard at my front door the next day! Thanks IBM and DHL. I didn't have to return the old one. Now i have an extra keyboard to rob keys from as i need.

Coathanger · #17 Post by **Coathanger** » Thu Apr 20, 2006 8:25 am

I gave IBM a ring here in Australia, and after short conversation they are dispatching the keyboard. Just verified the serial number and warranty status, and voila!

Hopefully the new keyboard is more like the one on my T23, as opposed to the clackety-clack that is my current T40 board. Thanks for the info guys, I'm just starting on my Thinkpad Voyage!

Hanson · #18 Post by **Hanson** » Thu Apr 20, 2006 9:18 am

I already called in once on March 27th 2006 because one of the keys in my previous CHICONY broke. I really want to get a NMB keyboard now so that my chances of getting one Made in Thailand (not China) are still high since I live in Canada so they may still have some in storage. I also want a spare keyboard should my existing keyboard break (I don't want to wait a whole week to get a replacement). Would it be suspicious if I make another warranty claim now having only been 3 weeks since I last claimed it?

#19 Post by **underclocker** » Thu Apr 20, 2006 11:20 am

Let's hope this policy doesn't change, it's nice to receive a new keyboard to replace a malfunctioning one without too much arguing.

pae77 · #20 Post by **pae77** » Thu Apr 20, 2006 1:46 pm

Yes, if your reading this IBM/Lenovo, one of the reasons I continue to buy Thinkpads is because of your wonderful keyboard replacement policy. Please don't change it.

Hanson · #21 Post by **Hanson** » Thu Apr 20, 2006 3:40 pm

In case anyone in Canada wants to know the retail price of the NMB keyboard (39T0519), it is $70.60 CDN or $62.00 US (not including taxes). $14.50 US more than in the US

. Think it is worth it?

taishan · #22 Post by **taishan** » Thu Apr 20, 2006 5:57 pm

Hanson wrote:In case anyone in Canada wants to know the retail price of the NMB keyboard (39T0519), it is $70.60 CDN or $62.00 US (not including taxes). $14.50 US more than in the US . Think it is worth it?

Hey Hanson, this is taishan, the same one from the RFD.

Things are cheaper in the US and more models and stuff. Also with the exchange rate going down quite a lot, it makes things more tempting in the US.

Hanson · #23 Post by **Hanson** » Thu Apr 20, 2006 7:17 pm

taishan wrote:
Hanson wrote:In case anyone in Canada wants to know the retail price of the NMB keyboard (39T0519), it is $70.60 CDN or $62.00 US (not including taxes). $14.50 US more than in the US . Think it is worth it?
Hey Hanson, this is taishan, the same one from the RFD.

Things are cheaper in the US and more models and stuff. Also with the exchange rate going down quite a lot, it makes things more tempting in the US.

Don't worry, I remember you. From what you said, I still cannot figure out if it is worthwhile to order one here.

mdarnton · #24 Post by **mdarnton** » Thu Apr 20, 2006 9:29 pm

Just one thing, guys: NONE of you EVER gets to complain how much your Thinkpad cost, if you're pulling stunts like this.

Coathanger · #25 Post by **Coathanger** » Fri Apr 21, 2006 12:22 am

Mine's not a stunt, the laptop needs the new keyboard. BTW, where can I get new TrackPoints? Do I order them from IBM directly or is there an alternative?

cmarti · #26 Post by **cmarti** » Fri Apr 21, 2006 8:06 am

I call and ask for a new keyboard and the representative order me a CHICONY! at no cost totally under warranty!!

He also told me i should receive it in two days

Thanks one more time IBM!!

nimativ · #27 Post by **nimativ** » Fri Apr 21, 2006 11:50 am

my keyboard is perfect but the touchpad buttons are very wobbly.
I know another guy with a touchpad and his touchpad butons are kinda wobbly too. does lenovo happily send replacemnt for those too? and do the actually get any better?
thanks

Hanson · #28 Post by **Hanson** » Fri Apr 21, 2006 2:44 pm

nimativ wrote:my keyboard is perfect but the touchpad buttons are very wobbly.
I know another guy with a touchpad and his touchpad butons are kinda wobbly too. does lenovo happily send replacemnt for those too? and do the actually get any better?
thanks

My touchpad buttons are wobbly too, but I have rarely used it so I think it is normal.

Coathanger · #29 Post by **Coathanger** » Sun Apr 23, 2006 8:31 pm

I have just installed my NMB keyboard (FRU: 39T0519), which arrived this morning at 10:30AM. Easy to install, fantastic keyboard that feels as good as my T23 and fast delivery from IBM. Awsome!

Hanson · #30 Post by **Hanson** » Sun Apr 23, 2006 8:54 pm

Coathanger wrote:I have just installed my NMB keyboard (FRU: 39T0519), which arrived this morning at 10:30AM. Easy to install, fantastic keyboard that feels as good as my T23 and fast delivery from IBM. Awsome!

So how does your NMB keyboard compare to your previois CHICONY one?

Whats IBM's/Lenovo's keyboard replacement policy?

Whats IBM's/Lenovo's keyboard replacement policy?

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