Blue screen on T43 after going to XP SP2

[TP_user]

I submitted this once. For some reason I cannot find what I submitted. So my apology if this is a duplicate.

I am running XP pro SP1 on my T43. I want to upgrade to latest windows movie maker which required SP2. So I installed the upgrade. The SP2 upgrade completed successful and asked me to restart. But I got a blue screen of death on the restart. The error was
0x0000008E (0xc0000005 0x80614A10 0xA8B27B68 0x00000000)
The error happend after I enter my password to logon to windows.

I can restart in safe mode with network.
I tried "enable boot logging". It failed with the BSOD. When I restart again in safe mode, I cannot find the bootlog anywhere.

So I have no idea what caused the error.

I scanned the device manager, there is no error. This may be because drivers are not loaded in safe mode.

I searched google and found some entries saying that the problem may be related to security software such as Zonelab which I have installed. But windows does not allow me to uninstall ZOnelab when I am in safe mode.

Any suggestion ?

[draco2527]

GO to zonelabs webiste and try a search there, worst case scenario it will tell you how to edit the registry to "remove" zonelabs!

I think one of the requiements BEFORE upgrading to SP2 was to remove/disable any firewall apps....


Make sure to backup the registry and any files that you might need before moving forward!

Good luck.....

[TP_user]

Found the problem. It is Zonelab conflicting with Windows firewall. I used the uninstaller that is in the Zonelab folder instead of using Windows add/remover software in control panel. That uninstaller allow me to uninstall Zonelab and now my SP2 restart with no problem.

[draco2527]

Found the problem. It is Zonelab conflicting with Windows firewall. I used the uninstaller that is in the Zonelab folder instead of using Windows add/remover software in control panel. That uninstaller allow me to uninstall Zonelab and now my SP2 restart with no problem.

COOL!