Requesting recovery cds online?

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dalee18 · #1 Post by **dalee18** » Tue Aug 03, 2004 4:47 pm

Is there a way to request recovery cds online within the first 30 days, or do you have to call? I'm shy and I'd really like to avoid a phone call if possible. Anyone know?

eriqesque · #2 Post by **eriqesque** » Tue Aug 03, 2004 4:59 pm

No unfortunatly you have to call

G-Man · #3 Post by **G-Man** » Tue Aug 03, 2004 5:02 pm

Unfortunately you have to call IBM. There is no other way. You have to overcome your shyness.

Or maybe you can email Bill (bill@thinkpads.com), explain him your situation, and maybe he will help you out.

Regards,
G-Man

#4 Post by **jdhurst** » Tue Aug 03, 2004 5:32 pm

Even if you are shy, the IBM people rarely bite. Just call and say I have xxxx-yyy ThinkPad Serial Number aa-bbbbb. I am installing a larger hard drive and I need the Recovery CD's to image the new drive.

They should handle that request in a very matter-of-fact manner, and you have given them an iron-clad reason that should not result in any questions except to verify your shipping address.

Good luck

JDHurst

primedude · #5 Post by **primedude** » Tue Aug 03, 2004 6:45 pm

I second everything said above. It's a very easy phone call. I told them that I had foolishly reinstalled Windows and formatted the drive without making a set of the recovery discs, and they were very willing and helpful.

edelrc · #6 Post by **edelrc** » Tue Aug 03, 2004 7:09 pm

I called yesterday to IBM and it was a very friendly call... no excuses was needed at all.
Today I had got the disks with me... Overnight delivery?? I was not expecting that! Doesn't a delivery like that costs like $35 or so?!

eriqesque · #7 Post by **eriqesque** » Tue Aug 03, 2004 7:14 pm

edelrc wrote:I called yesterday to IBM and it was a very friendly call... no excuses was needed at all.
Today I had got the disks with me... Overnight delivery?? I was not expecting that! Doesn't a delivery like that costs like $35 or so?!

Somthing like that as for cost.
Thats how I got mine just called and said that I would like them no excuses. And they overnighted them to me.

nowstime · #8 Post by **nowstime** » Tue Aug 03, 2004 8:41 pm

I also ordered one today...I have passed the 30 day time limit...but the Rep told me he will send it anyway...

After the 30 days you can only get the recovery CDs if you have a problem with your laptop...but depending on the Rep...they will still ship it out...

Told me it will take about 5 business days...

rhema83 · #9 Post by **rhema83** » Wed Aug 04, 2004 4:05 am

I ordered it yesterday and got it today. It's shipped by overnight air.

Very good service. I also ordered the Lotus Smartsuite and Notes CD media. Will let you people know how it turns out.

dalee18 · #10 Post by **dalee18** » Wed Aug 04, 2004 3:09 pm

Thanks guys

I gathered up my courage and managed to call. No questions asked, it was very easy.

Requesting recovery cds online?

Requesting recovery cds online?

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