usb devices not detected. failed mb? request replacement pc?

Message

xkeithx · #1 Post by **xkeithx** » Thu Jun 15, 2006 11:19 pm

so i sent my t40 in for repair about a month ago, because it wouldnt turn on. got it back with a replacement mb and then the trackpad didnt work. now on my 3rd board, when i plug any usb device in, it shows up in device manager as unsupported device, and i must click update drivers to get it to work. this makes no sense because devices such as usb memory sticks or my ipod (with itunes installed) dont require a driver in order to be recognized under windows xp sp2. so i sent it in to get repaired AGAIN, and they are sending it back saying nothing is wrong. is this something that is common to windows xp? i had just reinstalled the os so maybe the drivers have to always be initailized once before the device works? ive forgotten what problems occur when using a fresh os. however, i couldnt get the system to boot off a usb memory stick, even though i had it formatted with the hp boot utility. so i figure there must be something wrong with the usb hardware.

anyways the question i have is: is my usb hardware defective requiring another mb replacement? and if so, does anyone have experience or know if its possible to request a comparable (and newer) system instead? ive heard that if a part is replaced 3 times then you become eligible. what sort of system would i expect to recieve as replacement (i have a T40 2373-72u)? and how exactly would i go about requesting this? i am pretty tired of sending it in every time i get it back, for another mb-related issue.

cmarti · #2 Post by **cmarti** » Fri Jun 16, 2006 9:51 am

Did you try to perform a fresh install of your O.S?

Give it a try!!

xkeithx · #3 Post by **xkeithx** » Fri Jun 16, 2006 1:33 pm

yes, thats what i did. after the fresh install i noticed the devices werent being recognized automatically like they are supposed to. this is a new machine to me so i dont know how its normally supposed to act, but my dell laptop doesnt do this when it encounters new usb devices. it seems more like a hardware issue than a software one because it won't boot from a usb device either, even though its enabled in the bios.

cmarti · #4 Post by **cmarti** » Fri Jun 16, 2006 7:36 pm

I think that you will need to replace the motherboard. Common issue in T4x's.

christopher_wolf · #5 Post by **christopher_wolf** » Fri Jun 16, 2006 8:19 pm

cmarti wrote:I think that you will need to replace the motherboard. Common issue in T4x's.

Mind explaining how this is a common issue in the T4Xs?

What about posting numbers showing large shipments of T4X Thinkpads going in for Mobo replacements? Any official statements from IBM/Lenovo saying this?

It is getting more than just a bit tiring hearing of this as a "common issue" with the T4X Series Thinkpads when it really isn't and appears overblown, or least well on its way, to *Egregious* levels.

JPOESQ · #6 Post by **JPOESQ** » Sat Jun 17, 2006 10:06 am

christopher_wolf wrote:
cmarti wrote:I think that you will need to replace the motherboard. Common issue in T4x's.

Mind explaining how this is a common issue in the T4Xs?

What about posting numbers showing large shipments of T4X Thinkpads going in for Mobo replacements? Any official statements from IBM/Lenovo saying this?

It is getting more than just a bit tiring hearing of this as a "common issue" with the T4X Series Thinkpads when it really isn't and appears overblown, or least well on its way, to *Egregious* levels.

Must be something about the motherboards that isn't quite right... I'm on my 3rd for my T41p.

christopher_wolf · #7 Post by **christopher_wolf** » Sat Jun 17, 2006 3:58 pm

JPOESQ wrote:
christopher_wolf wrote: Mind explaining how this is a common issue in the T4Xs?

What about posting numbers showing large shipments of T4X Thinkpads going in for Mobo replacements? Any official statements from IBM/Lenovo saying this?

It is getting more than just a bit tiring hearing of this as a "common issue" with the T4X Series Thinkpads when it really isn't and appears overblown, or least well on its way, to *Egregious* levels.
Must be something about the motherboards that isn't quite right... I'm on my 3rd for my T41p.

Well, I have yet to encounter a T4X Thinkpad that had to have its mainboard replaced like that. And the ones I have encountered thus far have been through alot.

By no means am I convinced this is a common problem.

cmarti · #8 Post by **cmarti** » Sat Jun 17, 2006 5:18 pm

On my T40 also it was replaced. Thanks for the excelent service provided by IBM it only took three days.

JPOESQ · #9 Post by **JPOESQ** » Sat Jun 17, 2006 8:30 pm

christopher_wolf wrote:
JPOESQ wrote: Actually, according to the depot and onsite repair personnel, it is a common problem. It's also now a common problem for the wrong model motherboard to be installed when it is replaced. And, as far as going through a lot, my T41p has never been dropped, abused, or suffered any form of use that would cause a motherboard to go bac. Both times, they were video chip related problems.

Must be something about the motherboards that isn't quite right... I'm on my 3rd for my T41p.
Well, I have yet to encounter a T4X Thinkpad that had to have its mainboard replaced like that. And the ones I have encountered thus far have been through alot.

By no means am I convinced this is a common problem.

cmarti · #10 Post by **cmarti** » Sun Jun 18, 2006 12:09 am

JPOESQ wrote:
christopher_wolf wrote: Well, I have yet to encounter a T4X Thinkpad that had to have its mainboard replaced like that. And the ones I have encountered thus far have been through alot.

By no means am I convinced this is a common problem.

Ok.

usb devices not detected. failed mb? request replacement pc?

usb devices not detected. failed mb? request replacement pc?

Who is online