T43 Wait more than 25 mins when resume from screensaver/stdb

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ttk_2k · #1 Post by **ttk_2k** » Fri Oct 06, 2006 1:29 pm

Hello, first time to post here and wish this won't against the rule.

Well, today I upgraded my T43's CSS (Client Security Solution) from 6.0 to 7.0 via "software installer", then everything's ok except whenever it goes to standby or screensaver, when resuming, I have to wait more than 25 minutes! At first I thought the machine was "died", and wanted to switch off forcely, but later I found it will resume after that SUPER LONG period... Must be some conflict with the new CSS 7...

Any help?? Thanks a lot!!

ps: no problem when resuming from dormancy.

christopher_wolf · #2 Post by **christopher_wolf** » Fri Oct 06, 2006 3:20 pm

Welcome to the Thinkpad Forums

I have heard of long wait times for resumes, but 25 minutes is *way* too much. Did you take a look at the Event Log Viewer to see if there was any process that kept running, but failed, and was associated with CSS7 when the screensaver went away or the system resumed?

pianowizard · #3 Post by **pianowizard** » Fri Oct 06, 2006 4:02 pm

I had a similar problem with my first-ever laptop, the Dell Insipron 8200. My "solution" was disable Standby and screensavers, but use Hibernation instead.

ttk_2k · #4 Post by **ttk_2k** » Fri Oct 06, 2006 4:20 pm

Hi, thank you so much for your response, it's really helpful. Now I found it keeps me waiting for that long time even when resuming from Hibernation, and it's really annoying because of the long-waiting.

However, I've just checked the system event log, and DEFINITELY found something which I believe are relating with CSS7, because these logs just come up today after upgrading. Here are they (pls forgive me that I just did translated them into English, because my system isn't English edition, and I wish you can understand it because my English is poor.. ):

1) Type: ERROR, Source: Dhcp, Description: The IP address rented 192.168.0.x of the net card which with net address 0012F08xxxxx rejected by DHCP server 192.168.1.x...

2) Type: WARNING, Source: PlugPlayManager, Description: Overtime of sending equipment port changes to window "IWMSWindow".

3) Type: WARNING, Source: b57wxx, Description: Broadcom NetXtreme Gigabit Ethernet: The network link is down. Check to make sure the network cable is properly connected.

4) Type: WARNING, Source: PlugPlayManager, Description: Overtime of sending equipment port changes to window "C:\WINDOWS\VM_STI.EXE".

These warning and error logs were found with the occuring time exactly when I was waiting for the system to resume...

The longest time I have waited today was 42 minutes!!!!

THANKS once again for people's help here, your responses are really highly appreciated and helpful!

TT

[EDIT] I've seen someone had the same problem as me:

http://forum.thinkpads.com/viewtopic.ph ... c&start=30 (Jostie's post)

christopher_wolf · #5 Post by **christopher_wolf** » Fri Oct 06, 2006 5:21 pm

No problem; your english is just fine, by the way.

The first event looks like the card is trying to use a certain IP address that was given to it by the DHCP server before going into suspend, but the server is refusing the request even based on the MAC address. The Broadcom NetXtreme Gig Ethernet link gong down is fairly harmless and shouldn't cause problems, *if* you aren't connected to the network and the cable has been unplugged.

Do you have a camera, or other removable media device that works off of USB PnP? Warnings 2 and 4 seem to relate to the plug and play operation of a missing device. The VM_STI.exe process is also associated with managing the connection between the device and the computer.

You can move it somewhere else to prevent it from bein run when resume time comes around as one course of action. Anohter course of action would be to disconnect from all networks, wired and wireless (also get rid of any network bridges), and then try to suspend then resume.

ttk_2k · #6 Post by **ttk_2k** » Fri Oct 06, 2006 5:44 pm

Hi, thank you for your fast reply!

I have tried all your suggestions but with no luck, and now when I come back to check the system event log, nothing can be found, really weird!

It's so hard to troubleshoot this issue, I'm considering to uninstall the CSS7, and I believe I never used CSS for my works (only use fingerprint for login), so any easy way to uninstall it or once I've installed the CSS7, I will not be easily getting off from it?

As now I know this issue only occurs on some people's thinkpads, and by searching the web, I can only find "questions" but no answers at anywhere... I've spent 6 hours working (mostly waiting for the system to resume) on this issue, i think today must be a bad day... lol

christopher_wolf · #7 Post by **christopher_wolf** » Fri Oct 06, 2006 5:53 pm

If you don't use it much, then you might as well uninstall CSS7. This won't really affect fingerprint authentication at login, however, as that is seperate. CSS handles file and authentication signature encryption and decryption with the fingerprint reader.

Uninstalling it might take some time, perhaps a registry scan and clean, and a reboot or two; it should come off, however.

Whenever you get some free time, you should make a system backup (either with the ThinkVantage RnR toolkit, or with Windows XP, I recommend the former) and then proceed to uninstall CSS7. Then see what the difference is.

HTH

ttk_2k · #8 Post by **ttk_2k** » Fri Oct 06, 2006 5:53 pm

[ FOUND THE PROBLEM! ]

Quick update on this issue: By switching off the Kaspersky Internet Security 6.0 solves this issue.

Now I'll either spend sometime to look into the Kaspersky Internet Security settings, or will change to another anti-virus system.

I'm happy that this has suddenly been found.

Really thanks for your time, christopher_wolf, you rock!

#9 Post by **jdhurst** » Fri Oct 06, 2006 5:54 pm

Before suspending your machine, close all applications (most applications today run home to the internet on irregular occasions), disconnect your live internet connection (I use Access Connections to do that), close Outlook in particular, and then see if the machine continues to take a long time to resume. I follow my own advice and my T41 recovers from suspend in a handful of seconds. I do not use CSS.

... JD Hurst

christopher_wolf · #10 Post by **christopher_wolf** » Fri Oct 06, 2006 6:04 pm

That was pretty quick work, ttk_2k.

Yeah, there are some programs that do delay resume, although almost all of the ones that I have encountered usually prevent or slow down the suspend process from the beginning. I remember when I put Kerio WinRoute Firewall Client on my Thinkpad, it *would not* go into suspend unless I shut off the firewall engine. Older versions of AutoCAD have also done the same thing. I guess this is anohter program to add to the list, then.

Like JD says, try to close as many active programs as you can before you go to suspend. It varies on how many programs I have running at the time and what load the system is under, but I usually make sure I am out of the applications that use the internet, or rely on PnP devices, the most. That usually gets rid of 85%+of the bottlenecks for the suspend process. The more you have running, the tad longer it is going to take to suspend and, if Windows can't suspend a process, it can essentially hang on the suspend event.

#11 Post by **GomJabbar** » Fri Oct 06, 2006 6:15 pm

ttk_2k wrote:Quick update on this issue: By switching off the Kaspersky Internet Security 6.0 solves this issue.

Now I'll either spend sometime to look into the Kaspersky Internet Security settings, or will change to another anti-virus system.

I use Kaspersky Anti-Virus 6.0 on my T42 and I do not have the problems you describe. Perhaps it is one of the other components in Kaspersky Internet Security 6.0 causing your problem?

christopher_wolf · #12 Post by **christopher_wolf** » Fri Oct 06, 2006 6:18 pm

You could also try Kerio Personal Firewall for a little while and see how that goes if KIS 6.0 still doesn't behave "right" or at least it it can let you suspend quickly whilst you are figuring out what is going on with KIS.

ttk_2k · #13 Post by **ttk_2k** » Sat Oct 07, 2006 7:47 am

Thanks guys. Your information have all really been helpful!

Then after another 6 hours working (you know, mostly testing, and waiting for resuming) on Kaspersky Internet Security 6, finally I decided to give up. I used to change as *any setting* as I could, but never got a chance to work.

Now I'm running a local AV with its internet security suite (KAV2007), it's very cheap (US$ 11.5 per year), and don't seem to have any more problem with the CSS 7.0.

It has been a long way for figuring out this issue and now I may say the problem has been solved. And according to some text the AV software I'm using is not bad, so I wish everything will be fine later.

coreman · #14 Post by **coreman** » Wed Oct 11, 2006 9:32 am

Disclaimer...I'm not an expert but I had a problem with the Suspend and Hibernate mode a few months ago where I wasn't able to enter either mode...I updated the ATI drivers and problem was immdiately fixed. I should add the problem suddenly appeared one day when I simly closed the cover (cover closing was set for "Hibernate" mode) like I had a hundred times before...my only thought was somehow I corrupted the driver.

The video driver has an influence on Suspend/Hibernate, perhaps you should update...just a thought.

sprey · #15 Post by **sprey** » Thu Oct 26, 2006 1:25 pm

I had the same problem. Uninstalled the CSS version 7 and the problem went away. Also...removing all map network drives helped.

T43 Wait more than 25 mins when resume from screensaver/stdb

T43 Wait more than 25 mins when resume from screensaver/stdb

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