Sleep / Suspend / Hibernate Vanished!! Help!!

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strosek123 · #1 Post by **strosek123** » Mon Nov 06, 2006 7:11 pm

Hi, I have a T42 running XP SP2 and until recently I have never had any problems. I few days ago I noticed that when I closed the lid the computer stayed on... Strange! I tried Fn F4 and Fn F12 and no luck, I have searched this board and tried a few of the suggestions but still no luck. When I close the lid the screen turns off but that's it, computer stays on. On the screen properties when I change the power management options to "suspend when lid is closed" I click apply and once I exit and come back it's un clicked itself. My system is also fully up to date using the IBM Vantage updater.

If someone can help me with this out it would be greatly appreciated, I've been working on this for days and am at the end of my rope.

Thanks in advance

#2 Post by **Kyocera** » Mon Nov 06, 2006 7:28 pm

Hi, have you tried maybe doing a windows system restore back to a time prior to the problem?

I'd also try system file checker to see if all windows files are in working order. From the run box type sfc /scannow and OK.

strosek123 · #3 Post by **strosek123** » Mon Nov 06, 2006 7:30 pm

Thanks for the reply.... Yes I have and it did nothing. It's like the suspend/hibernate function has been removed from my system.
Any other suggestions?

#4 Post by **Kyocera** » Mon Nov 06, 2006 7:34 pm

Check event viewer, "applications/system" for red X's or exclamations.
PC doctor for windows might point to something.

strosek123 · #5 Post by **strosek123** » Mon Nov 06, 2006 8:11 pm

Hi, I tried the PC doctor and actually downloaded a few registry cleaners/system optimizers from download.com and everything looks fine. I did notice in the error logs that windows explorer version 7 is "hanging". I just downloaded from Microsoft and this could very well be the problem. I'm trying to uninstall it but I can't even find it in the add and remove programs list?? Does this info shed any light on things?

Thanks

#6 Post by **Kyocera** » Mon Nov 06, 2006 8:20 pm

did you run the system file checker? and if you start in safe mode are those options there?

#7 Post by **Kyocera** » Mon Nov 06, 2006 8:22 pm

Check this out too: http://www.kellys-korner-xp.com/xp_standby.htm

strosek123 · #8 Post by **strosek123** » Mon Nov 06, 2006 9:32 pm

I've removed IE version 7 and went back to the older version and things are still the same. I went into safe mode and ran the system file checker and it was OK. One thing that I did notice is that I now have something strange under "my computer" is something called securedrive (R) I have no idea what this is and I only have one drive and thats not it. Could this be the culprit? Still dead in the water..... Any more suggestions? Please

Thanks!!

coreman · #9 Post by **coreman** » Mon Nov 06, 2006 10:51 pm

I had a very similar problem that I found one day when my briefcase was scorching hot due to my T41 still being on even though I had it set for "Hibernate" when I closed the lid.

After about a month of searching for a solution, I finally uninstalled the ATI video driver and reinstalled and my laptop has been working perfectly since.

Somehow my video driver was corrupted when I closed the lid one day...something must have been going on that didn't like me shutting it down.

Just for safety's sake, I have lid closing now set to Standby and I manually Hibernate whenever I need to conserve battery.

Pretty sure it is a corrupted video driver...good luck!

strosek123 · #10 Post by **strosek123** » Mon Nov 06, 2006 11:39 pm

I'm looking forward to trying but I don't want to wind up with a bland screen.... Could you tell me how to remove and then reinstall the video driver? I'm not sure how it's done.

Thanks

christopher_wolf · #11 Post by **christopher_wolf** » Tue Nov 07, 2006 2:33 am

First, make a backup of your system; then, either go into the Device manager and uninstall the ATI video drivers from there, or use SI to uninstall the ATI drivers. After that, and possibly in Safe Mode, download and install the latest ATI drivers from IBM using SI or SU2.

Before you do all that, though, you should check the ACPI sleep devices, and the ACPI lid sleep device, under the Device Manager.

HTH

strosek123 · #12 Post by **strosek123** » Tue Nov 07, 2006 2:49 am

What I did was use the "revert to older drivers" function and it did just that. I then went to the Vantage system update and updated the video drivers and that's now done. I still have no sleep or hibernate function available. I'm not sure what was meant in the last post about checking the acp drivers or something? Could you elaborate on that? I really hope there are other options and things for me to try, I'm really pulling my hair out on this one. I thank everyone for the help and feedback.

strosek123 · #13 Post by **strosek123** » Tue Nov 07, 2006 9:28 pm

Still not working...... Any more suggestions?

#14 Post by **Kyocera** » Tue Nov 07, 2006 9:41 pm

Restore to factory, unfortunately.

vlyne · #15 Post by **vlyne** » Tue Nov 07, 2006 10:10 pm

strosek123 wrote:I've removed IE version 7 and went back to the older version and things are still the same. I went into safe mode and ran the system file checker and it was OK. One thing that I did notice is that I now have something strange under "my computer" is something called securedrive (R) I have no idea what this is and I only have one drive and thats not it. Could this be the culprit? Still dead in the water..... Any more suggestions? Please

Thanks!!

You need to figure out what the "securedrive" is and what's it's doing there. It could be locking out some controls. Otherwise, run your virus checker. If all OK, it may be a hardware problem. One thing to try: try pressing on the "Y" key or reseating your keyboard.
Good Luck!

coreman · #16 Post by **coreman** » Wed Nov 08, 2006 8:31 pm

My suggestion is still the same, install the latest video drivers. You won't end up with a blank screen. Follow the instructions on the Lenovo Download website and you won't have any problems.

Your ATI video driver shows up in Control Panel under the "Add/Remove Programs" and is easily removed.

What happened to me was one day I closed my lid, set for "Hibernate", as I was leaving the office. When I got to my appointment, I tried to restart but got the Blue Screen of Death message that mentioned something about ATI drivers. The only way I was able to restart my computer was to remove the battery and reboot.

After that the both Hibernate/Standby wouldn't work...they would both turn off (screen go black) but within about 10 secs, the laptop would restart itself.

When I updated the ATI drivers, the problem was fixed and it was quite easy to do...

Good luck...

gauthier · #17 Post by **gauthier** » Wed Nov 08, 2006 9:04 pm

Hello, I got this problem: most of fn+FX shortcuts aren't handled anymore.

It's like that since I disabled a bunch of "useless" windows services wich where consuming memory.

Since I did that in a raw batch, I can't remind or find the one dedicated to support fn shorcuts, now only fn+F4, thinklight and contrast works.

Maybe you can check if you have done such thing in windows service settings?

Hope this helps.

christopher_wolf · #18 Post by **christopher_wolf** » Wed Nov 08, 2006 9:31 pm

Gauthier, that has to do with blowing away the HotKey driver service, not quite the problem at hand in this thread, and the AC event handler for the Fn+F5 event. The reason that the other Fn combos work, such as Fn+PgUp and the screen controls, is because they are controlled through the BIOS.

Strosek123, the securedrive might indicate that there is some other service, possibly a kernel-level driver, that disabled the ACPI functionality of Suspend/Hibernate because it would cause problems with the securedrive. Is it [ur;=http://www.pcworld.com/downloads/file/f ... ption.html]this SecureDrive[/url]?

vlyne · #19 Post by **vlyne** » Wed Nov 08, 2006 10:09 pm

Yes, I think the problem is associated with the securedrive. This could be tied up with the CSS (client security solution) setup which may have changed with the updates.

strosek123 · #20 Post by **strosek123** » Fri Nov 10, 2006 1:34 am

The secure drive seems to be gone now. I have all the most recent ATI drivers installed and I've done a full spyware check and full virus scan. My screen never went black and no blue error screen was ever seen. Why me! It makes using the computer suck a pain. I even tried a system restore and it didnt work. I'm sure it's something so small and stupid!

I'm willing to try anything else anyone can think of. I'm looking forward to your responses. Please!!

Thanks in advance!!

christopher_wolf · #21 Post by **christopher_wolf** » Fri Nov 10, 2006 1:38 am

Did you go into the Device Manager and check for the ACPI devices? Are they disabled?

coreman · #22 Post by **coreman** » Fri Nov 10, 2006 3:42 am

Okay...I went off and looked at my Power management screens. One of the things I noticed for Hibernate is on mine it requires at least 511MB of HDD space in order to shut down. Maybe you don't have that much avaialble HDD space that is why it is getting "unchecked" after you click Apply (computer looks for 511 mb of free space but can't find it).

Perhaps a little housecleaning might help...go to "Start", "My Computer", highlight your local drive (probably "C:"), right click on it, click on "Properties" and then click "Disk Cleanup".

Just a word about me, I am an intermediate user not an expert who has learned a little bit because of lots of problems.

The other thing that I would check would be the Windows Swap File, it may be taking so much of the HDD that there isn't room for the Hibernate's 511MB requirement.

This is just a guess on my part...to check this, go to Start->Control Panel->System->Advanced->Settings (Under "Performance")->Advanced->"Change", which is under Virtual Memory and the only "Change"button on the screen. I have my Page File set manually for 368 min to 778 mb max.

Hope this helps!

vlyne · #23 Post by **vlyne** » Fri Nov 10, 2006 5:33 am

coreman's suggestions are all worth doing but the hibernate dump file size is related to the amount of RAM you have installed. Someone correct me on this but I don't this is the case for the sleep function Fn+F4 which keeps everything just ticking over without a brain dump. If the system can't hibernate because it doesn't have the necessary resources it will tell you so.

I'd follow christopher_wolf's suggestion on the ACPI functionality to start off with.
Cheers

Coathanger · #24 Post by **Coathanger** » Fri Nov 10, 2006 9:44 pm

My T43 wouldn't go to Standby Mode when I closed the lid (even though Power Manager was set up to do this), and I rolled back the ATi graphics driver to the factory original. Problem solved, and I won't be installing driver updates from Microsoft Update again!

vlyne · #25 Post by **vlyne** » Fri Nov 10, 2006 10:33 pm

Coathanger wrote:My T43 wouldn't go to Standby Mode when I closed the lid (even though Power Manager was set up to do this), and I rolled back the ATi graphics driver to the factory original. Problem solved, and I won't be installing driver updates from Microsoft Update again!

That's useful to know. Any ideas why the rollback works? I'm guessing the new driver disables control of certain interrupts required by the Power Manager, in which case there must be someway of specifying how those interrupts should be handled (via device manager?). Did you notice any device conflicts in the new ATi driver?

christopher_wolf · #26 Post by **christopher_wolf** » Fri Nov 10, 2006 10:56 pm

I would avoid installing driver updates from Microsoft as they are typically very vanilla and have a good shot and messing up a working system, although I haven't seen them provide driver updates for graphics cards.

It is always best to go with the ones provided by IBM/Lenovo.

strosek123 · #27 Post by **strosek123** » Sat Nov 11, 2006 2:14 am

I would like to thank everyone for the replys. Let me try to answer them all...

Christoper Wolf - All my ACPI drivers seem to be fine no yellow warnings and when I open them up they are all OK. So I would have to say that they are NOT disabled.

Coreman - I have about 30GB of available HD space and recently did a disk cleanup and a defrag. My virtual memory is 768 and a max of 1536 MB. I think that covers your suggestions.

Vlyne - Did as suggested!

Coathanger - I did roll back the ATI drivers to the previously installed and it was still the same.

All of my updates are done using IBM ThinkVantage Installer and IBM ThinkVantage software installer not Microsofts. All Microsoft major updates where done long before this problem began.

I was so happy to see all the new posts and still Nada..lol

If you haven't given up I sure haven't!

Thanks again!![/b]

vlyne · #28 Post by **vlyne** » Sat Nov 11, 2006 5:45 am

From all you've done, the ATi driver issue doesn't seem to be the problem but it would be good to know which versions are OK and which aren't. I've re-read your original post about setting the Power Options. I presume you enabled the Hibernate option? So, why does it un-click itself - I guess that's the problem. I know that there is a BIOS option to do with power management - have you checked that?

strosek123 · #29 Post by **strosek123** » Sun Nov 12, 2006 8:50 am

The bios was one of the first things I checked. To be on the safe side can you tell me what the bios power management setting should be?

Thanks

vlyne · #30 Post by **vlyne** » Sun Nov 12, 2006 7:35 pm

From what's been suggested so far I'm not convinced that you've resolved the ATI rollback issue as this seems to have been the culprit for some.

On the more basic checks:

1) Why are your edits to the Power Options not being saved?? If they are being un-checked there probably is a "higher level" setting that is overriding the options??

2) At the BIOS level, there are many options related to power settings. To check:

If you are using a docking station then:

Suspend/Hibernate while docked should be Enabled

The following shouldn't matter but check anyway:
Resume options (modem/time) should be disabled
Suspend when lid closed set to Suspend (not critical?)
Timer options set to Disabled

Under Network Options
Wake on LAN set to Disabled

I'm not sure if the Security Chip settings has an effect - I'll leave that to someone more knowledgeable

Under the Control Panel/Performance and Maintenance:

Power Options Enable hibernation

Check also options for closing lid/sleep button

Under Local Area Network or whatever you use for network connection:

Check the Advanced options for the Wake settings (should be disabled)

also, Power Management set to allow computer to turn off device (shouldn't matter but check anyway)

Running out of ideas here....Anyone else?? I still think the ATI update has left some fingerprints somewhere.

Sleep / Suspend / Hibernate Vanished!! Help!!

Sleep / Suspend / Hibernate Vanished!! Help!!

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