Warranty info: Can I call US support living in Mexico?

[agarza]

The reason for this is the number I call for support is located on Argentina and serves for Mexico and South American countries. The warranty policies are quite different than the US ones.

I ordered the recovery CD's for my machine, and they arrived in less than 5 working days, shipped from US.

Now that I want a keyboard replacement, IBM support Argentina wouldn't send just the keyboard, I need to send the laptop to a support center located in Guadalajara Mexico.

I see that people living in US or Canada have not trouble getting a replacement keyboard, and Lenovo just sends the new one to their home, no hassles.

I was wondering if I could call IBM Support in US and tell them to ship me the keyboard to my country. (The keyboard layout I use is US)
Would that be possible?

[tomh009]

As long as (1) you have a international warranty coverage on your T60, and (2) you can give them a US/Canadian shipping address, you should be able to just give them a call.

[agarza]

I don't have a US address. But I was wondering this since my Recovery CD's for my T42p were shipped from the US, not from a Central American location, so I was wondering if I could give them a call and complain that I cannot send the machine just for a keyboard replacement.

[tomh009]

I don't have a US address. But I was wondering this since my Recovery CD's for my T42p were shipped from the US, not from a Central American location, so I was wondering if I could give them a call and complain that I cannot send the machine just for a keyboard replacement.

It's worth a try ...