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I'm a long time lurker and first time poster
I've stumbled upon this site every so often and picked up some great information off this site. I finally decided to make my first post after experiencing a problem similar to the one that some other members of this board are having.I purchased my IBM T41p 2373-GEU back in January of 2004 and it has been nothing but stellar in the almost 3 years that I have owned it.
About two weeks ago, the hard drive started to make clicking noises. Subsequently, about a week ago, my hard drive stopped functioning immediately. When this happened, I receieved a POST error code 0200 for the fixed disk.
I called IBM's Tech Suport, who told me that I would have to send the lappy into repair to the depot (Solectron) in Memphis, TN.
Not having read the other threads here about Solectron, (i'm banging my head on my desk for not having done so) I sent the laptop into the repair depot on 12/22/06. It left my hands on that date with a fully functioning BIOS reporting error 0200 and it would function with my test hard disk on my bench.
I called yesterday (12/27/06) and inquired about a status update, and the representative from billing told me that there was a spill found on the right palm rest. I'm certain that the laptop was not subjected to a liquid spill, as I'm just about always meticulous about my electronic devices and keeping stuff clean as heck.
After this happened, I googled "Solectron EasyServ" and stumbled upon a few threads on this board (bad timing, i know).
After a few unsucessful attempts at trying to convince the staff that I did not spill anything onto the laptop and refusing to order pictures to show the damage, I decided to have them ship the laptop back here, untouched. There's no real point in dealing with these bullies regarding this matter, and I hate arguing with people to get what I want.
I received the item today (12/28/2006), and guess what? It doesn't even show a POST screen anymore! I received a dead laptop!
Luckily, I contacted Sam Palladino (Name?) via one of the links which a member posted here immediately after they told me there was liquid damage sometime around 12/27/2006. One day later, I then received a telephone call from a gentleman from Lenovo executive customer support. By the time I checked my voicemail, they had already closed. I'm going to call tomorrow, and explain to him what has happened and seek a resolution.
Needless to say, I'm quite frustrated about what has happened here, as it is a huge inconvenience for me to not have a laptop.
I'll post back my results after speaking to the gentleman. What I'm going to ask for tomorrow is for the Customer In-Home support to come on Tuesday and repair the laptop. I don't think that my request is too much to ask for, as I seriously cannot afford to have any more down time on my laptop.
We really should try and get the word out about this situations to other Thinkpad Users about Solectron. This type of behavior, in my view, is utterly unacceptable.
