T41 (2374-1U0) + (2x) KTM-TP9828/1G = No boot. Please Help.

[Swan]

Solved.

[Stevesoura]

If I were you I just use the 1.5. I dont think there is a real differents in having two. I went from 1 to 2g and really no difference.

[Swan]

Solved.

[Swan]

Solved.

[Swan]

Solved.

[rkawakami]

Are there any beep (error) codes issued by the system when both modules are installed?

You can also try downloading memtest86+, a memory diagnostic from here:

http://www.memtest86.org/

Install one 1GB module by itself and run the diag. Repeat with the other 1GB module. If memtest86+ finds any errors, call Kingston.

If not, then my suggestion (speaking from a memory test engineer's standpoint) is to contact the Kingston technical/application support group and verify that your modules are indeed working correctly. Since they are supposed to have a lifetime warranty on them you have nothing to lose (except for shipping charges, I'd guess). See if you can get them to run some diagnostics on them and verify that they are both operating to their specifications. The diags I'm talking about are NOT the usual memory bit checking tests. I'd stress that you have them test all of the DC parametrics (pin leakage, IDD1 current, etc.) and AC parametrics (address/data setup and hold times, access times, etc.), as well as checking the SPD information on the modules.

It's possible that there's something on one of the modules that's interferring with the other (excessive current leakage on one of the pins). It's also possible that something on your T41's motherboard is causing the problem (defective memory controller, bus loading causing improper memory timing). Without independent confirmation of the functionality of one or the other, it's hard to say where the actual problem lies.

My understanding is that the T41 is able to use 2GB (from checking the published specs). I don't have one so I can't personally verify this.

[Swan]

Solved.

[danage]

is your t41 still under warranty? the t41 should work with the kingston modules without a problem. before making a warranty call you might want to try a bios update. there is a slight chance that will solfe the problem.

the kingston ram should work. i'm using one right now. (only one though)

[rxtech27]

Just wondering . . how did you solve it??

[A-d-a-m]

Hi,
I've same problem with this laptop and 2x1GB Kingstone modules.
When I plug-in two modules, I can't install/boot OS. Laptop will froze in the middle of the boot.
I tried to "scan" modules with memtest86 - one by one, without any problem (5xpass), but with both of them inside, system will froze approx. in 15-20min.

Can you please tell me, how did you solve this issue?

Thanks!
Adam

[Swan]

Sorry, my last post contained the solution but someone continued feeding me advice as if they didn’t even read my post, just the thread title. I get this quite a bit in forums, nobody pays attention. I do frequently tend to have seemingly unique off the wall issues though and people never know how to respond properly due to their lack of experience with the issue at hand. Also, I usually end up answering my own questions as soon as I post them on a forum so I thought I’d give it a shot once again.

I’d like to thank rkawakami for suggesting memtest. I totally forgot about UBCD (google it). I found nothing with UBCD but I’ve never seen UBCD show an error so I’m not sure exactly what I’m looking for but I assume I’d know if and when I see it.

I’m not too pleased with people suggesting there is no difference when upgrading. I do plan on doing quite a bit more than playing solitaire, quite a bit…

And, as for not even reading my resolution and continuing to post, asking questions I just answered, suggesting things I said I already did. Danage, friendly suggestion, just try to read everything before you respond.

SOLUTION:
I ended up sending the laptop to Joy Systems for warranty service.
They said they changed a bios setting of which I have yet to discover.
I noticed they swapped one of my sticks of KTM-TP9828/1G for some other Kingston memory. I don’t have my laptop with me at the moment but I think it was a stick of KTH-ZD7000/1G (will confirm later). I’m not sure if this swap was intentionally done to resolve the issue or not. They also failed to reinstall 2 of my screws that hold the keyboard in place, but I still have a couple others so no matter, yet.
Honestly, I don’t know what they did but it works now. Later I might call them back and try to get some straight answers but I have to be in the mood to deal with poor operator headsets and language barriers. Now, I’m just happy I can move on and put this bad boy to work. I just think it’s lame, I bought a laptop then had to turn right around and send it in for service. It’s just nice to finally be able to use the product I bought about a month ago.

[A-d-a-m]

Hi Swan,
I would like to thank you for your answer.

I tried nearly everything I know to find solution of this issue, even I got the idea of changing manufacture of one or both memory modules. But "spend money" is is last thing what I'll do, because laptop is not in warranty any more.

So firstly I'll try to check bios again (last version is already installed) and try to find that "hidden" settings. But what I remember, there is not much about memories, only some enable/disable enhances memory test. Maybe there are hidden settings accesible after you press right combination of keys, or someting like this. I'll try to check it.

If this not help (and I think it will not I'll go and buy one new memory module, then we will see.

I'm an application developer and I would like to use this laptop as a simple, small and movable test server, so MSSQL is the reason to have as much memory as is possilbe.

If I find any solution, I'll write it into this forum.

Thanks again,
Adam

[danage]

Danage, friendly suggestion, just try to read everything before you respond.

Swan, friendly suggestion, just try not to delete every post you made so other people can benefit from the "solution". And thanks for the impolite comment on me trying to help you.

[Swan]

Danage, friendly suggestion, just try to read everything before you respond.

Swan, friendly suggestion, just try not to delete every post you made so other people can benefit from the "solution". And thanks for the impolite comment on me trying to help you.

I do somewhat regret deleting (altering) every post I made for a couple of reasons. Yes, others should be able to benefit from the solution, to a problem, at the time I thought was only affecting me. You are again one step behind in posting this as I have since tried to rectify this mistake by posting the resolution for those who asked as nobody up until that point stepped up and said they had the same problem. I deleted (altered) those posts in a fit of aggravation, a reaction to someone (you) in hopes of clogging the potential continual flow of input that was no longer needed. I declared the issue was resolved yet you continued to give advice, mostly useless advice at that.

Shall we break it down?

is your t41 still under warranty? the t41 should work with the kingston modules without a problem. before making a warranty call you might want to try a bios update. there is a slight chance that will solfe the problem.

the kingston ram should work. i'm using one right now. (only one though)

I thought I clarified that it was under warranty and that I just bought it but I wanted to try to figure out the enigma before throwing in the towel and giving it over to support.

I’m well aware the T41 should work with Kingston modules, Kingston has this thing on their site that helps you locate the proper parts and it has yet to report bogus info, to me at least.

I’ve been down this computer issue message board road before and am aware I should make sure everything such as the BIOS is up to date. I tried to answer all the common bases in my first post to avoid the redundant asking of the same things.

I still find it funny that you clarified that you are only using one module and that your input in this thread is pretty much, pointless, aside from helping you edge your way up the ranks, as I see you are a “Sophomore Member”, whatever that means. You post a lot? I highly doubt that title reflects the content of your posts, at least based on what I’ve seen here.

I have learned my lesson. If only I didn’t alter all of those posts, what a waste. They would have, in their existence, been undeniable proof of how you failed to read them.

I was in fact trying to be polite. What good is this site and others like it if they fail to provide useful information? I felt it was my responsibility to speak up. I’m not going to look (unless I have nothing else to do later) but, how often do you just give advice based off of the title of the thread? Does this method often get you a pat on the back? If so, I fear for those who listen.

[GomJabbar]

Swan, there is no call to be so critical of others trying to help. Deleting of your previous posts is also uncalled for. I am locking this thread.