30 day RMA valid for non-IBM.com purchases?

T4x series specific matters only
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teknerd122
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30 day RMA valid for non-IBM.com purchases?

#1 Post by teknerd122 » Fri Sep 24, 2004 4:50 pm

My school sells T42's for the same discount that I can get them through IBM's website. However, when I called my bookstore they said that I can return the computer to them within 10 days only if the box is unopened. WTF! So, if I buy it through them, and I get dead pixels or decide that I want a different model, will IBM handle this, regardless of the fact that I didn't buy the computer directly from them? Do I need to just buy the thing through IBM.com?

csv96
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#2 Post by csv96 » Fri Sep 24, 2004 5:54 pm

The 30-day money back guarantee is for direct IBM purchases only.

However, the warranty service is generally very good and if your unit has any defects (other than bad pixels), IBM will repair it.
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