I took it upon myself to fix it by myself instead of lose my laptop for a week, and with some struggling, succeeded. However, I wasn't able to remove the left side hook that's closest to you with the bezel.
The bezel i'm refering to is the one that is not the palm rest. , but the one on page 119 in the hardware maintenance manual
I don't know if its something the hardware technician said but the left hand side closest would not come up no matter what I did, and yes, of course the screw in that area was removed
The reason I want to remove the bezzel is so i can re-install the heatsink, the temperatures are much higher than my old one and I suspect the technician also failed to properly apply thermal compound.




